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Relationship Executive

2 months ago

Bengaluru, India GetMyUni Full time

Company Description

GetMyUni and IELTSMaterial are a part of the CollegeDekho Group, which is one of India’s leading Higher Education Ed Tech companies which has raised ~$50M USD from investors like Winter Capital, ETS Strategic Capital, Calega, Man Capital and ADQ.

**Job Description**:

- Be accountable for the entire Relationship executive of a growing business
- Student/Teacher Representative who is genuinely excited and confident to Understand and help Student /teacher needs and develop plans to address them in a new-to-the-world online platform.
- Needs to manage class rescheduling requests and handle Database and coordinate with Tech team to execute this in backend to manage ongoing classes.
- Resolve customer complaints quickly and effectively
- Forward up-selling and cross-selling opportunities to the sales team
- Promote high-quality sales, supply and customer service processes
- Aim to preserve customers and renew contracts
- Approach potential customers to establish relationships
- Gain solid knowledge of competitors
- Maintain Documentation and Communicate the same to Stakeholders by recording customer queries and details
- Contributes to team effort by accomplishing related results as needed.

**Qualifications**:

- To succeed in this role, you should be an excellent communicator, able to work with sales and marketing teams and build rapport with customers.
- We also expect you to be a strategic thinker with an analytical mind and strong problem-solving skills.
- He/She should be patient and empathetic
- Knowledge of customer relationship management (CRM) practices
- Experience in sales or customer service is preferred
- Problem-solving attitude
- Aptitude for fostering positive relationships
- Teamwork and leadership skills
- Customer-oriented mindset

Additional Information
- 6 days a week and work timings would be (9:30 am to 7 pm)
- Salary: 3 to 3.5LPA
- Experience
- 6 Months -1 Years of experience(Operations/Sales)
- Work from the office
- Location
- Bangalore.

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