Relationship Executive

1 week ago


Bengaluru, Karnataka, India GetMyUni Full time
Company Description


GetMyUni and IELTSMaterial are a part of the CollegeDekho Group, which is one of India's leading Higher Education Ed Tech companies which has raised ~$50M USD from investors like Winter Capital, ETS Strategic Capital, Calega, Man Capital and ADQ.


Job Description:

  • Be accountable for the entire Relationship executive of a growing business
  • Student/Teacher Representative who is genuinely excited and confident to Understand and help Student /teacher needs and develop plans to address them in a newtotheworld online platform.
  • Needs to manage class rescheduling requests and handle Database and coordinate with Tech team to execute this in backend to manage ongoing classes.
  • Resolve customer complaints quickly and effectively
  • Forward upselling and crossselling opportunities to the sales team
  • Promote highquality sales, supply and customer service processes
  • Aim to preserve customers and renew contracts
  • Approach potential customers to establish relationships
  • Gain solid knowledge of competitors
  • Maintain Documentation and Communicate the same to Stakeholders by recording customer queries and details
  • Contributes to team effort by accomplishing related results as needed.

Qualifications:

  • To succeed in this role, you should be an excellent communicator, able to work with sales and marketing teams and build rapport with customers.
  • We also expect you to be a strategic thinker with an analytical mind and strong problemsolving skills.
  • He/She should be patient and empathetic
  • Knowledge of customer relationship management (CRM) practices
  • Experience in sales or customer service is preferred
  • Problemsolving attitude
  • Aptitude for fostering positive relationships
  • Teamwork and leadership skills
  • Customeroriented mindset
Additional Information

  • 6 days a week and work timings would be (9:30 am to 7 pm)
  • Salary: 3 to 3.5LPA
  • Experience
  • 6 Months 1 Years of experience(Operations/Sales)
  • Work from the office
  • Location
  • Bangalore.


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