Associate Client Delivery

3 weeks ago

Ahmedabad Gujarat, India Standard Chartered Full time

**Job**: Operations

**Primary Location**: Asia-India-Ahmedabad

**Schedule**: Full-time

**Employee Status**: Permanent

**Posting Date**: 11/Apr/2024, 5:07:54 AM

**Unposting Date**: Ongoing

**Role Responsibilities**

The Assistant Relationship Manager is the pivotal relationship in the RM team responsible for delivering exceptional client account management. The manager is responsible for proactively managing the client account on all day-to-day maintenance activities to ensure the highest level of client service and relationship health.

The ARM supports the GAMs, RAMs or FAMs on an aligned client portfolio to ensure strong client delivery execution.

Business
- Provide direct support to the RM by proactively:

- Helping to prepare Account Plans, client briefing notes for senior management discussions, input to RCAF / GCAF
- Joining client visits (as appropriate) and ensuring client discussions are documented via call reports in WorkBench
- Reviewing client profitability and opportunity to increase customer utilization - drive incremental business from the existing groups, seek potential new clients from existing groups
- Liaising with IMO and Credit Analyst teams to ensure seamless client onboarding and credit monitoring
- Actively engaging and collaborating with Clients, RMs and Product Partners to understand and respond to any issues relating to the ongoing account maintenance, including highlighting any unusual utilization patterns to coverage teams.
- Effectively partnering with IMO, CA, Legal, Compliance, Operations and Servicing teams as required to ensure client expectations are met or exceeded
- Where there are client account maintenance related issues / concerns, ensure resolution and escalate to the CM Team Lead / Head as appropriate
- Co-ordinate and liaise with FAM's to support network business

Processes

Documentation: Credit (existing deals - Renewals/Amendments) & Other
- Engage and coordinate with Legal & Compliance, Credit, IMO and Clients on standard documentation requirements such as standard terms, country supplements, banking facility letter, master credit terms, supplementary letters etc
- Obtain necessary approvals for T&C deviations on standard documentation from the relevant authoriser as necessary

Risk Management
- Support the RM in reviewing client account activity reviews, ensuring transactional activities are aligned to the expected levels of activity for the client given their business profile
- Ensure deeper understanding on credit risk including default risk and fraud risk
- Ensure data quality of all AML and Credit documents/files meets CCIB standards to facilitate RM's decisions on risk acceptance
- Escalate any identified Operational Risk issues to the CM Head/Lead or BORM
- Be proactive in ensuring compliance with Bank policies and procedures and lead preparation of client files for audit purposes

Governance
- Responsible for assessing the effectiveness of the Group’s arrangements to deliver effective governance, oversight and controls in the business and, if necessary, oversee changes in these areas
- Awareness and understanding of the regulatory framework, in which the Group operates, and the regulatory requirements and expectations relevant to the role.
- Responsible for delivering ‘effective governance’; capability to challenge fellow executives effectively; and willingness to work with any local regulators in an open and cooperative manner.

Regulatory & Business Conduct
- Display exemplary conduct and live by the Group’s Values and Code of Conduct.
- Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
- Lead the IC Team to achieve the outcomes set out in the Bank’s Conduct Principles: Fair Outcomes for Clients; Effective Financial Markets; Financial Crime Compliance; The Right Environment.
- Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.
- Adhere to local regulator, RBI prescribed responsibilities

Key stakeholders

Internal:

- Credit Analyst
- Product Partners
- Key functional partners ie IMO, Credit, Risk, FCC, Legal, Compliance, Product Ops (Trade, Cash, FMO etc), Finance, Marketing
- Country Leadership team

External:

- Clients
- Legal firms, Audit firms
- Auditors

Other Responsibilities*
- Embed Here for good and Group’s brand and values in IC CM Team. Perform other responsibilities assigned under Group, Country, Business or Functional policies and procedures

QUALIFICATIONS

TRAINING, LICENSES, MEMBERSHIPS AND CERTIFICATIONS
- Minimum Bachelor(s) Degree / MBA / CA
- Experience of 3-4 years in Corporate Banking
- In-depth knowledge of banking products, services and delivery channels
- Informed in market competition, industry

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