Client Service Executive
3 weeks ago
**Client Servicing Executive**
As a Client Servicing Executive, you will be the primary point of contact between our agency and our clients. You will be responsible for understanding client needs, managing their expectations, and ensuring the successful delivery of projects. Your role will be crucial in building and maintaining strong client relationships while driving business growth through exceptional service and strategic account management.
**Qualifications**:
- Bachelor's degree in Marketing, Business Administration, Communications, or related field.
- 2+ years of experience in client servicing or account management, preferably in a marketing or advertising agency.
- Strong communication, negotiation, and interpersonal skills.
- Excellent organizational and time management abilities, with the ability to prioritize and multitask in a fast-paced environment.
- Detail-oriented with a focus on delivering high-quality service and exceeding client expectations.
- Proficiency in Microsoft Office suite and project management tools.
**Key Responsibilities**:
**1. Client Relationship Management**:
- Serve as the main point of contact for assigned clients, building strong relationships based on trust, communication, and understanding.
- Regularly engage with clients to understand their goals, challenges, and needs, and proactively address any issues or concerns that arise.
**2. Project Coordination**:
- Work closely with internal teams, including creative, production, and account management, to ensure the timely and successful delivery of projects.
- Coordinate project timelines, budgets, and resources to meet client expectations and deadlines.
**3. Strategic Account Management**:
- Develop a deep understanding of each client's business, industry, and marketing objectives, and provide strategic recommendations to help them achieve their goals.
- Identify opportunities for upselling and cross-selling additional services to existing clients based on their needs and our capabilities.
**4. Communication and Reporting**:
- Communicate regularly with clients to provide updates on project status, progress, and results.
- Prepare and present client reports, performance metrics, and insights to demonstrate the value of our services and drive continuous improvement.
**5. Client Satisfaction and Retention**:
- Monitor client satisfaction levels and proactively address any issues or concerns to ensure a positive client experience.
- Develop and implement strategies to enhance client retention and loyalty, including personalized service and value-added offerings.
**Salary**: ₹28,000.00 - ₹38,000.00 per month
Schedule:
- Day shift
- Monday to Friday
**Experience**:
- total work: 1 year (preferred)
Ability to Commute:
- Usmanpura, Ahmedabad, Gujarat (required)
Ability to Relocate:
- Usmanpura, Ahmedabad, Gujarat: Relocate before starting work (required)
Work Location: In person
**Speak with the employer**
+91 8320257355
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