Customer Service Assistant

1 month ago


Gurgaon, India SHREE CONSULTANTS Full time

Job Description: Customer Care Executive

Location: Gurugram

Salary Range: 18,000 - 25,000 INR per month

We are seeking an experienced Customer Care Executive to join our team in Gurugram. As a Customer Care Executive, you will be responsible for delivering exceptional customer service and support to our clients. Your primary role will involve handling customer inquiries, resolving issues, and ensuring customer satisfaction.

**Responsibilities**:

- Respond to customer inquiries, concerns, and complaints in a timely and accurate manner.
- Provide product and service information to customers.
- Assist customers in resolving their issues and addressing their needs effectively.
- Maintain a high level of knowledge about our company's products, services, and policies.
- Follow communication scripts and guidelines to ensure consistency and accuracy.
- Document customer interactions and maintain accurate records of inquiries, comments, and complaints.
- Collaborate with cross-functional teams to resolve customer issues and provide appropriate solutions.
- Identify and escalate complex or unresolved issues to the appropriate department or supervisor.
- Continuously update and expand knowledge on products, services, and industry trends.

**Requirements**:

- Bachelor's degree or equivalent qualification.
- Proven experience as a Customer Care Executive or in a similar customer service role.
- Excellent verbal and written communication skills in English.
- Strong problem-solving abilities and ability to think critically.
- Empathy and patience when dealing with customer concerns and complaints.
- Ability to work well in a team and collaborate effectively.
- Proficient in using computers and customer service software.
- Flexibility to work in rotational shifts, including evenings, weekends, and holidays.

**Call/WhatsApp - 9798879991 (Megha)**

**Salary**: ₹18,000.00 - ₹25,000.00 per month

**Benefits**:

- Provident Fund

Schedule:

- Day shift
- Rotational shift

Supplemental pay types:

- Overtime pay
- Performance bonus
- Yearly bonus

Ability to commute/relocate:

- Gurugram, Haryana: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Bachelor's (preferred)

**Experience**:

- Customer service (preferred)
- total work (preferred)

**Language**:

- English (preferred)
- Hindi (preferred)

**Speak with the employer**
+91 9798879991



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