Customer Service Assistant
1 month ago
Job Description: Customer Care Executive
Location: Gurugram
Salary Range: 18,000 - 25,000 INR per month
We are seeking an experienced Customer Care Executive to join our team in Gurugram. As a Customer Care Executive, you will be responsible for delivering exceptional customer service and support to our clients. Your primary role will involve handling customer inquiries, resolving issues, and ensuring customer satisfaction.
**Responsibilities**:
- Respond to customer inquiries, concerns, and complaints in a timely and accurate manner.
- Provide product and service information to customers.
- Assist customers in resolving their issues and addressing their needs effectively.
- Maintain a high level of knowledge about our company's products, services, and policies.
- Follow communication scripts and guidelines to ensure consistency and accuracy.
- Document customer interactions and maintain accurate records of inquiries, comments, and complaints.
- Collaborate with cross-functional teams to resolve customer issues and provide appropriate solutions.
- Identify and escalate complex or unresolved issues to the appropriate department or supervisor.
- Continuously update and expand knowledge on products, services, and industry trends.
**Requirements**:
- Bachelor's degree or equivalent qualification.
- Proven experience as a Customer Care Executive or in a similar customer service role.
- Excellent verbal and written communication skills in English.
- Strong problem-solving abilities and ability to think critically.
- Empathy and patience when dealing with customer concerns and complaints.
- Ability to work well in a team and collaborate effectively.
- Proficient in using computers and customer service software.
- Flexibility to work in rotational shifts, including evenings, weekends, and holidays.
**Call/WhatsApp - 9798879991 (Megha)**
**Salary**: ₹18,000.00 - ₹25,000.00 per month
**Benefits**:
- Provident Fund
Schedule:
- Day shift
- Rotational shift
Supplemental pay types:
- Overtime pay
- Performance bonus
- Yearly bonus
Ability to commute/relocate:
- Gurugram, Haryana: Reliably commute or planning to relocate before starting work (required)
**Education**:
- Bachelor's (preferred)
**Experience**:
- Customer service (preferred)
- total work (preferred)
**Language**:
- English (preferred)
- Hindi (preferred)
**Speak with the employer**
+91 9798879991
-
Customer Service Representative
3 days ago
Gurgaon, India Cubnet Service Full timeCustomer Support Executive CTC- 27k + 2k PLI - Work from office - Any Graduate and freshers can apply - Excellent coms - 5 days working with rotational shifts - *Cab and meal facility - Location - Gurgaon Immediate joiners only. **Job Types**: Full-time, Permanent, Fresher Pay: ₹22,000.00 - ₹27,000.00 per month **Benefits**: - Commuter assistance -...
-
Assistant Manager Customer Care/ Service
4 weeks ago
Gurgaon, India timesjobs Full timeJob Designation: Assistant Manager Customer Care/ ServiceBrief Role: To lead and manager a team of 15 customer care associates. Customer Care division is responsible for attending incoming calls, e-mails, voice mails, registration & resolution of service calls, queries, requests at in-house call center unit. It also performs C-Sat indexing, coordinates with...
-
Assistant Manager Customer Care/ Service
4 weeks ago
Gurgaon, Haryana, India timesjobs Full timeJob Designation: Assistant Manager Customer Care/ ServiceBrief Role: To lead and manager a team of 15 customer care associates. Customer Care division is responsible for attending incoming calls, e-mails, voice mails, registration & resolution of service calls, queries, requests at in-house call center unit. It also performs C-Sat indexing, coordinates with...
-
Customer Service Support Advisor
1 month ago
Gurgaon, India BT Group Full timeCustomer Service Support Advisor **Job Req ID**:16801**Posting Date**:23-May-2023**Function**:Business Services & Operations**Location**:Building No 14 Sector 24 & 25A, Gurugram, India**Salary**:competitive**Why this job matters** The Customer Service Advisor 2 assists customers across all channels, delivering customer value and success through support...
-
Customer Services Assistant
2 days ago
Gurgaon, India Shining Stars ITPL Full time**Process - Expedia** **International Voice process(WE WANT EXCELLENT COMMUNICATION SKILL ) VERSANT 6 quality** **5 days working** 2 days rotational offs - Both side cabs - Undergraduate or graduate with min 6 months of experience is mandatory. Salary up to 25.5 to 29.5CTC - 25.5 in hand salary - Interview mode-Walk-in **HR SYED SHAGUFTA CONTACT NUMBER...
-
Assistant Customer Service Manager
2 weeks ago
gurgaon, India Policybazaar.com Full timeJob Description – Assistant Manager OperationsLocation – Gurgaon, IndiaExperience – 3 to 8 Years of experienceWhat we are looking for in a candidate :Responsible for managing the operations seamlessly and timely SLA delivery along with maintaining high levels of employee and customer satisfactionEstablish & Manage Relationships / Engagement with the...
-
Customer Service Representative
5 days ago
Gurgaon, India ZFunds Full timeAbout the job **Responsibilities**: Build sustainable relationships and trust with customer through open and interactive communication. Handle customer complaints provide appropriate solutions and alternatives within the time limits follow up to ensure resolution. Maintain a high level of customer satisfaction through prompt and efficient...
-
Customer Care Service
1 month ago
Gurgaon, India Vlebazaar Full timeJob Description: Customer Care Service Position: Customer Care Service Representative About the Company: VLEBazaar is a rapidly growing e-commerce platform based in India, established in 2015. As one of India's top 100 startups, VLEBazaar aims to provide high-quality products at affordable prices, even in rural areas. We are currently seeking dedicated and...
-
Customer Service Executive
4 weeks ago
Gurgaon, India MVS Recruitments Full timeNeed a Customer Service Associate Location - Gurgaon sec-59 Experience - minimum 6 Months. Salary - 25 to 30k Working Days - 5 Days ( Saturday work from home ) Qualification - Any Graduate Plz contact at 8851203890 And WhatsApp at 8851203890. **Job Type**: Regular / Permanent **Salary**: ₹25,000.00 - ₹30,000.00 per month **Benefits**: - Cell...
-
Customer Service
5 days ago
Gurgaon, India AWE-INSPIRING PRODUCTS AND SERVICES PRIVATE LIMITED Full time**Role & Responsibilities**: - Engage with customers via chat platforms and respond to their inquiries, concerns, and requests in a timely manner. - Provide accurate and detailed information about products, services, and company policies to assist customers effectively. - Resolve customer issues and complaints by identifying the problem, offering...
-
Customer Service Associate
1 month ago
Gurgaon, India KNOTIFY Full time**Designation: Customer Service Associate** **Qualification: Any Graduate/HSC** **Process Type - Voice ( International Process)** **Experience - 6 months or above experience in International Voice Process (required)** **Requirements**: - **Should be ready to work for the Voice process** **- Clarity of speech and thought is expected with basic computer...
-
Customer Service Representative
2 weeks ago
Gurgaon, India Vlebazaar.in Full timeJob Description: Customer Care Service Position: Customer Care Service Representative About the Company: VLEBazaar is a rapidly growing e-commerce platform based in India, established in 2015. As one of India's top 100 startups, VLEBazaar aims to provide high-quality products at affordable prices, even in rural areas. We are currently seeking dedicated and...
-
Customer Service Representative
3 days ago
Gurgaon, India Vlebazaar.in Full timeJob Description: Customer Care Service Position: Customer Care Service Representative About the Company: VLEBazaar is a rapidly growing e-commerce platform based in India, established in 2015. As one of India's top 100 startups, VLEBazaar aims to provide high-quality products at affordable prices, even in rural areas. We are currently seeking dedicated and...
-
Customer Service Executive
1 month ago
Gurgaon, India PolicyBazaar.com Full timeWe are hiring for Associate Sales Consultant / Associate Service Consultant. **Work from office** **Gurgaon location** **What would be the roles and responsibilities for an Associate sales consultant.** - Assisting customers in the sale of a range of financial products on the phone. - Reaching productivity that meets job standards, while working with...
-
Customer Service Representative
2 days ago
Gurgaon, India Vlebazaar pvt. ltd Full time**CUSTOMER SERVICE REPRESENTATIVE(BPO)** **CUSTOMER SERVICE REPRESENTATIVE(BPO)** **About the Company**: Established in 2015, VLEBazaar is an e-commerce startup, one of the rapidly growing e-commerce platforms based in India as per the Alexa rankings. Being in the list of India's top 100 startups, VLEBazaar strives to provide great quality products at...
-
Customer Service Associate
1 month ago
Gurgaon, India IFA Consulting services Full time**We are hiring for Domestic/international processes.** 6 days working. Location - Moti Nagar and Gurugram Only day shifts for Domestic process. Work from home. International Voice process/Sales/Customer service Please contact 9310081609 for more information. **Job Types**: Full-time, Regular / Permanent, Fresher **Salary**: ₹15,000.00 -...
-
Customer Service Executive
1 month ago
Gurgaon, India Kinfos Events Private Limited Full timeKinfos Events Private Limited is a dynamic and innovative event management company dedicated to organizing high-quality conferences, exhibitions, and corporate international events across the world with HQ in London, and also operated in UAE, and India. Our mission is to deliver exceptional experiences and create valuable connections for our clients,...
-
Customer Service Representative
5 days ago
Gurgaon, India Marche Ricche Fashion Pvt Ltd Full timeDuties & Responsibilities: The customer support representatives will answer daily customer correspondence through voice and non voice methods. These call center representatives provide query assistance and product information in an efficient and professional manner. Working in a blended process of both Inbound and Outbound. Provide knowledgeable answers to...
-
Customer Service Support Advisor
4 weeks ago
Gurgaon, India BT Group Full timeCustomer Service Support Advisor **Job Req ID**:13099**Posting Date**:02-May-2023**Function**:Business Services & Operations**Location**:Building No 14 Sector 24 & 25A, Gurugram, India**Salary**:Competitive- Qualificaion - **10+2 and above**: - **Flexible with Working form office, Roational Shifts and Rotational Weefoffs**: - **Min. 1 Year (12 months)...
-
Customer Service Representative
3 hours ago
Gurgaon, India CII - Model Career Centre Full time**Customer Support Representative** **Location**: Gurgaon **Job Type**: Full-time **Salary**: Up to 35,000 INR In-hand + Lucrative Incentives **Shift**: Day Shift (Purely) **About the Company**:[Company Name] is a dynamic and customer-centric organization that values its employees as the driving force behind its success. We are currently seeking...