Assistant Customer Service Manager

1 month ago

gurgaon, India Policybazaar.com Full time
Job Description – Assistant Manager Operations
Location – Gurgaon, India
Experience – 3 to 8 Years of experience
What we are looking for in a candidate :
Responsible for managing the operations seamlessly and timely SLA delivery along with maintaining high levels of employee and customer satisfaction
Establish & Manage Relationships / Engagement with the Clients.
Oversight of team – organizes resources, sets goals, call out strategy from Executives and client on a day to day basis, reporting responsibilities
To monitor and document work schedule of staff and absences.
Build strong partnership with the client by growing and nurturing the existing relationships to ensure operational cohesion & effective foundation for future growth
Taking weekly and monthly calls with clients to understand the expectations from the teams and provided updates
Ensure that all audit related issues are brought to a close
Identify and drive continuous improvements and initiatives in process
Coach & mentor Team lead so that they are able to manage their teams better
To ensure that all internal customer queries are followed up on a timely basis
Collaborate with internal teams.
To be the Key contact for all problems and queries with specific business assigned.
Take on special projects as per business need
Action Oriented, Integrity and Trust, Perseverance
Command Skills, Problem Solving, Drive for results, Standing along and Directing Others
Managing & measuring work
Excellent verbal and written communications skills
Strong external and management reporting skills
ISMS Responsibilities:
Follow the instructions of Function Heads, operate systems on behalf of Function Heads, and serve users authorized by Function Heads;
Provide technical consulting assistance to Function Heads so that information systems can be built and run to best meet business objective;
Ensure the safeguarding of information in their possession;
Accepts responsibilities for the operation and protection of information assets; and
Perform the work as delegated by the by the Function Head
Desired Skills and Experience-
Proficiency in team management skills to hold meetings and conduct performance reviews to help employees meet Performance Targets
Proficiency in employee development to assist employees in meeting the Performance Targets through Hiring, Coaching & Mentoring
Ability to calibrate employee performance to the Performance Targets through monitoring and Coaching
Ability to communicate and resolve issues that affect Performance Criteria
Ability to lead employees on their team to performance of the Performance Criteria
Demonstrated language fluency in English
What do we offer?
growth opportunities
Group medical coverage
is paid as per applicable law which is over and above total offered CTC

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