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Security Dispatcher
2 months ago
**Job Description/Security Dispatcher**
**Job Summary**
**Responsibilities and Duties**
- Call filed employees/clients (based in the US) to perform security checks.
- Answers incoming calls regarding issues, service questions, and general client concerns.
- Responsible for maintaining a high level of professionalism with clients and working to establish a positive rapport with every caller.
- Update information in the service database/report during and after each call.
- Work with the management team to stay updated on industry knowledge and be informed of any changes in company policies.
- Impact the company’s bottom line by problem-solving and turning frustrated clients into repeat customers.
- Establish and manage communication with corporate, Clients, staff, and management.
- Organize and prioritize office tasks to fulfill all administrative requirements.
- Coordinate meetings with the US team.
- Participate as needed in special department projects.
**Qualifications and skills**
- Graduation or Equivalent
- Prior customer service experience is a plus.
- Time management
- Collaboration skills
- Problem-Solving/ Analysis
- Personal effectiveness/credibility
- Excellent communication and interpersonal skills
- Technical capacity; Good knowledge of MS Office & Google products.
**Benefits**
All benefits will be mentioned in the Offer letter.
**Job type**: Full-time
**Job Types**: Full-time, Permanent, Fresher
**Salary**: ₹25,000.00 - ₹28,000.00 per month
**Benefits**:
- Health insurance
- Provident Fund
Schedule:
- Day shift
- Night shift
- Rotational shift
Supplemental pay types:
- Overtime pay
**Education**:
- Bachelor's (required)
**Experience**:
- total work: 2 years (preferred)
- Customer service: 1 year (preferred)
**Language**:
- English (required)
Work Location: In person
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