CRM Executive
4 months ago
Job Title: Customer Relationship Manager (CRM)
Location: Newtown, Kolkata
**Salary**: ₹15,000 - ₹18,000 per month
Shift Timing: 12 PM to 9 PM
Working Days: Monday to Sunday (1 week off)
**Job Description**:
Key Responsibilities:
Handling customer inquiries and complaints
Ensuring high levels of customer satisfaction through excellent service
Managing reservations and bookings
Coordinating with the kitchen and service staff to ensure smooth operations
Handling feedback and implementing strategies to improve customer experience
**Requirements**:
Fluent in Hindi
Strong communication and interpersonal skills
Previous experience in a customer-facing role is a plus
Ability to handle pressure and work in a fast-paced environment
**Job Types**: Full-time, Permanent
Schedule:
- Day shift
**Experience**:
- total work: 1 year (preferred)
Work Location: In person
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