International Bpo

2 months ago

Pune Maharashtra, India Genesis HR Services Full time

**Job Title: Customer support: Chat (Insurance)**

**Location**: Pune (Hadapsar)
**Industry**: BPO International Blended Process - Insurance

**Job Type**: Full-time, Work from Office
**Shifts**: 24/7 Rotational Shifts
**Salary**: Up to 5.5 LPA (₹41,000 per month)

**Benefits**: 2-way Cab Facility, 5 Days Working, 2 Days Rotational Off

**Key Responsibilities**:

- Provide exceptional customer support via chat for international clients in the insurance domain.
- Address customer queries, provide information, resolve issues, and ensure customer satisfaction.
- Handle inbound and outbound interactions with customers, following established guidelines and processes.
- Collaborate with team members and other departments to deliver prompt and accurate resolutions.
- Maintain records of customer interactions, transactions, comments, and complaints.

**Qualifications**:

- **Minimum Experience**: 2 years in an International Voice or Chat process (BPO experience is a must).
- Strong communication skills (written and verbal) in English.
- Good problem-solving and analytical skills.
- Ability to work in a fast-paced environment with high customer expectations.

**Job Details**:

- **Location**: Pune (Hadapsar).
- **Work Schedule**: 5 Days working, with 2 Days Rotational Off.
- **Shift Timings**: 24/7 Rotational Shifts.
- **Notice Period**: Immediate joiners preferred.
- **Joining Batch**: Every Tuesday and Thursday.
- **Cab Facility**: 2-way cab service available.

**Interview Process**:

- **Walk-in Interviews**:

- HR Interview
- Speech/Communication Evaluation
- Written Test
- Operations Test

**Important Notes**:

- No relocation cases will be considered for this position.
- Immediate joiners are preferred.

**If you're passionate about delivering excellent customer service and ready to be part of a dynamic team, we encourage you to apply**

**Walk-In Details**
Date: Tuesdays & Thursdays (Every Week)
Time: 10:00 AM - 4:00 PM
Location: [Company Address]

Please come prepared with your updated resume and relevant documents.

**Job Types**: Full-time, Permanent

Pay: ₹20,000.00 - ₹47,000.00 per month

Schedule:

- Day shift
- Night shift
- Rotational shift

Supplemental Pay:

- Performance bonus

**Experience**:

- total work: 1 year (preferred)

**Language**:

- English (preferred)

Work Location: In person

**Speak with the employer**
+91 8690842729

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