Quality Auditor

2 weeks ago


Punjabi Bagh Delhi Delhi, India HJRealEstates Full time

ABOUT HJ REAL ESTATES:
HJ Real Estates is one of the most prominent real estate companies based in Dubai, with extensive experience spanning over 14 years. We pride ourselves on fostering a dynamic, inclusive, and innovative work environment where every team member can thrive and contribute to our collective success. As we continue to grow, we are seeking a Quality Analyst to join our team and play a pivotal role in analyzing performance of the in-house team of the counselors and being responsible to channelize the relevant feedback.

**Experience**:
Minimum 2-4 years of experience (Experience in Real estate industry would be an advantage).

Qualification:
Graduation in any field.

Job Location:
Punjabi Bagh, Club Road, West Delhi.

ROLES & RESPONSIBILITIES:
Monitoring, analyzing and overseeing the process of counselling for all the Sales Team by quality check parameters

To barge live calls and rate the ongoing calls in terms of QA parameters.

To give regular feedback on the call recordings which are audited.

Analyzing performance of the in-house team of the sales team and being responsible to channelize the relevant findings through effective feedback coordinate with Manager.

Your inputs should bring out the best out of sales team and they should be able to know their areas of strengths and areas of improvement through your vision.

Conduct regular checks to see if the feedback given is implemented or not and analyse its effectiveness.

Schedule regular team briefings to impart generalized developmental parameters.

SKILLS:
Quality Audit.

Quality Monitoring.

Call Audit.

Voice Audit Call.

CRM

Detail Oriented

Pay: ₹18,000.00 - ₹22,000.00 per month

**Benefits**:

- Paid sick time
- Provident Fund

Schedule:

- Day shift

**Education**:

- Bachelor's (preferred)

**Experience**:

- total work: 2 years (preferred)

Work Location: In person

**Speak with the employer**
+91 8448826992


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