Quality Auditor

4 months ago


Delhi Delhi, India GMax Full time

**Education**: Bachelor’s degree (any specialisation)

**Location **:Chattarpur, Delhi

**Timings**: 10 am to 7 pm

**Experience**: 1-2 years of experience in a quality auditor role

The Quality Auditor will be responsible for evaluating and ensuring the quality of customer service calls, providing feedback to improve performance, and ensuring compliance with company standards and regulatory requirements

**Key Responsibilities**:

- Listen and evaluate customer calls to ensure adherence to company quality standards and compliance with regulatory requirements.
- Provide detailed feedback and recommend areas for improvement in communication, problem-solving, and customer interaction.
- Identify areas for process improvement and collaborate with the team to enhance performance and customer satisfaction.
- Prepare and maintain detailed reports on call quality, employee performance, and overall trends. Staying updated on changes in visa regulations and procedures.
- Maintain accurate records of all evaluations, feedback sessions, and training activities.

**Skills**:

- Excellent listening and analytical skills.
- Strong verbal and written communication skills.
- Proficiency in using call monitoring tools and CRM software.
- Ability to provide constructive feedback in a clear and professional manner.
- Detail-oriented with a strong focus on quality and compliance.
- Good organisational skills and the ability to manage multiple tasks simultaneously

Schedule:

- Day shift
- Fixed shift

**Experience**:

- total work: 1 year (preferred)
- Quality audit: 1 year (preferred)

Work Location: In person


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