Storage Support

4 weeks ago

Bengaluru, India Net Connect Full time

Bangalore, Mumbai

February 22, 2023

Urgent
- Application ends:

- **April 21, 2023**

**Location: Pune**

**Experience: 6+ Months**

**Type: Work from Office**

**Salary: 2-5.5 LPA**

Do you like being a part of a team that produces the most recent innovation? Do you have expertise in creating and administering solutions? If yes, we need someone to assist us in implementing our technology vision.

& Be the Change

**Skills Required**:

- Knowledge of Storage & SAN fundamentals
- Strong and vast understanding of Fibre Channel and ISCSI technology
- The capability of working on HP Storage Products Online & Nearline
- At least one Operating system knowledge is required.
- Must have general knowledge of SAN Infrastructure, Blade environment, Virtual Connect, ProLiant Servers, SAN concepts, connectivity of Nearline products & solutions in SAN, Ethernet & Direct attached environment, SAN associated products including Secure Path, Business Copy, Persistent Storage Manager, Virtual Replicator.
- General knowledge of networking concepts and iSCSI protocol is required.

**Responsibilities**:

- Understand the criticality of the issue and business impact by demonstrating mission critical mindset & work to identify the cause of the issue in the shortest/quickest path.
- Provide immediate technical response and expertise in restoring customer High availability environments.
- Develop and document detailed action plans to resolve issues despite limited information.
- Be fully aware of the business impact of ongoing issues and thus keep customers/account team updated on all action plans and developments during the resolution process.
- Delivers timely solutions to customer issues and meets the defined SLAs for response and resolution time and other Performance metrics that are met /exceeded.
- Collaboration with other cross-functional groups i.e. L2, L3, Labs, Call Management, and Resource control to ensure timely resolution of issues
- Participate/prepare Post Incident Reviews with ASM/Account Team as required.
- Aptitude towards problem-solving and Troubleshooting skills on Tape Libraries, Library Management Software, SAN connectivity, backup software etc., including log analysis

**Experience Required**:

- 1-4 Years of hands-on experience in Service & Support on Backup/Nearline products, mainly HP enterprise-level libraries, Physical Tape Libraries, Virtual libraries, Disk Disk Backup systems, OS, Backup Software, MSL, ESL, ESL-E, VLS, D2D Gen2, B6200 etc.
- Working through complex problems may involve Switch, SAN or Library components and require a holistic troubleshooting approach.
- 1-2 years of Field support experience preferred.
- Experience with SAN and Switched SCSI environments. Should have exposure to basic Storage concepts like RAID, SAN, and NAS.
- Experience in supporting at least 2 OS in a clustered SAN-centric environment.
- Experience using HPs L&TT Tools for diagnosing, Firmware upgrades, Testing of Tape Libraries, and Library management tools like CV-TL and CV-VLS.
- Experience in supporting tape drive technologies including DLT, SDLT, LTO1 to LTO5

**What We Offer**:

- Career and competence support.
- Clearly defined career paths
- Personal Accident Policy
- Paid Maternity Leave and Paternity Leave
- Employee Assistance Program
- Gratuity
- Relocation Assistance
- Open Door Policy
- Disability Income Protection
- Equal Employment Opportunity

**Job Overview**:
- Date Posted- February 22, 2023-
- Location- Bangalore, Mumbai-
- Expiration date- April 20, 2023-
- Experience- 1 Year-
- Qualification- Bachelor Degree**NCG**:

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