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Ams Support

3 months ago

Bengaluru, Karnataka, India Pure Storage Full time

Position Overview:

Responsibilities:

The core objectives of this position are:

  • Advocate for the end user by providing a delightful and efficient user experience through professional, proactive communication, regular updates, and timely resolution of issues.
  • A troubleshoot and analyze reported issues to resolution or escalation with root cause analysis.
  • Proactively highlight and address trending issues or suggest necessary enhancements or configuration changes.
  • Adequately test solutions to ensure end user adoption and smooth release transition.
  • Develop and articulate solution options that incorporate user experience, scalability, security and best practices.
  • Communication with internal team members and stakeholders in other time zones for requirements clarification and progress reporting.
  • Perform in depth analysis to determine root cause if possible and work with developers on clarification of end user issues.

Additional objectives of this position are:

  • Works closely with stakeholders, process managers, and end users to understand the business processes used.
  • Basis support and functionality within SAP with cross functional support into MM, SD, and Finance.

Qualifications:

  • Excellent verbal and written communication skills including the ability to author and present materials ranging from detailed technical specifications to highlevel presentations.
  • A drive to take ownership of reported issues and see them through to resolution.
  • Experience with a global support structure stretching over multiple time zones and cultural differences.
  • Possess a love for problem solving using excellent analytical and critical thinking skills with an ability to learn quickly.
  • 3 + years of experience with SAP Basis Administration required.
  • 2+ years of handson experience on S/4 Green Field, S4 Cloud Support required.
  • Minimum of 5 years of technical experience in managing SAP HANA, HEC, ABAP, and Integrations(CPI)
  • Working knowledge of SAP System decommission, Space Utilization & Management, SAP Patching, SAP Notes Application, and Incident Management is desired.