Customer Support Representative(Night Shift)
2 months ago
**Job Summary**:As a Night Shift Customer Service Agent, you will be responsible for providing exceptional customer support during non-traditional business hours. Your primary duty will be to assist customers with inquiries, get them appointments, and ensure a positive customer experience during the night shift.
**Key Responsibilities**:
- **Customer Support**:
- Respond to customer inquiries and resolve issues promptly and professionally.
- Provide information about products and services.
- Assist customers with their appointment status and reschedule.
- **Problem Resolution**:
- Escalate complex issues to the appropriate department for further assistance if needed.
- Follow up with customers to ensure resolution and satisfaction.
- **Communication**:
- Document customer interactions and maintain accurate records of all communications.
- **Night Shift Availability**:
- Adhere to the assigned night shift schedule and ensure punctuality.
- Work efficiently during non-traditional hours to support customers in different time zones.
- **Team Collaboration**:
- Collaborate with colleagues and other departments to resolve customer issues.
- Share feedback and insights to improve overall customer service operations.
- **Quality Assurance**:
- Ensure adherence to established customer service standards and guidelines.
- Strive to achieve and maintain high customer satisfaction ratings.
- **Adaptability**:
- Adapt to changing procedures and policies.
- Stay composed and handle stressful situations with a positive attitude.
**Requirements**:
- Previous customer service experience is preferred.
- **Excellent communication and interpersonal skills.**:
- Ability to work independently and as part of a team.
- Strong **problem-solving **skills and attention to detail.
- Proficient computer skills and familiarity with customer service software.
- Ability to work the night shift on a consistent basis.
**Job Types**: Full-time, Fresher
**Salary**: ₹16,000.00 - ₹25,000.00 per month
**Benefits**:
- Provident Fund
Schedule:
- Night shift
**Education**:
- Diploma (preferred)
**Experience**:
- total work: 1 year (preferred)
- Customer service: 1 year (preferred)
**Language**:
- Hindi (preferred)
- English (required)
Work Location: In person
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