Customer Support Executive(Night Shift)

2 weeks ago


Ahmedabad Gujarat, India TecStub Full time

**Job Summary**:
**Job Role -Customer Support -Executive**

** - Onsite-Night shift**

**Location: Ahmedabad**

**Reporting to: Manager/ Senior Manager**

**Shift timings: 9:00 am to 6:00 pm (EST)**

**What you will be doing**:

- Excellent & Effective communication with client’s external customers/vendors to manage the collections/ payment process.
- Assist customers with Billing & Payment inquiries, and account management.
- Resolve customer complaints and issues in a timely and professional manner.
- Co-ordinate with other team members from Accounting & IT to ensure customer satisfaction and retention.
- Meet or exceed performance goals for customer satisfaction, response time, and resolution rate.
- Continuously seek opportunities to improve processes and enhance the customer support experience.
- Maintain all the records & files in an organized manner on cloud platform.

**What you bring**:

- Graduation or post-graduation (Any field)
- 3 to 5 years of proven experience in Customer Service support
- Recent experience of 2+ years in US Customer Service support, preferably in the night shift.
- Excellent verbal and written communication skills
- Strong phone contact handling skills and active listening
- Excellent problem-solving abilities and attention to detail.
- Proficient in Microsoft Office Applications
- Proficiency in using customer support software and CRM systems
- Flexibility to work for shift change as per business requirement.

**About Datastub**:
DataStub is a professional and reliable accounting firm that offers bookkeeping and accounting outsourcing services to businesses across the United States and Canada. With a commitment to excellence, we leverage innovative technology, streamlined processes, and skilled teams to deliver secure, cost-efficient, and high-quality accounting and finance outsourcing services. Our goal is to bring significant improvements to established and growing businesses through our expertise and dedication. In DataStub, you will collaborate with teams on exciting projects and work with well-known brands from across the globe. We’ll introduce you to an ever-expanding ecosystem of people, learning, skills and insights that will stay with you throughout your career.

We value our employees and strive to create a positive work environment that promotes work-life balance and personal growth. As part of our commitment to our team, we offer a range of benefits to ensure our employees are supported and motivated.
- A **5-day work week** that promotes **work-life balance** and allows our employees to take care of personal responsibilities while excelling in their professional roles.
- ** 36 annual paid leaves** that can be utilized for various personal reasons, such as regional holidays, sick leaves, or **any other personal needs**. We believe that taking time off is essential for overall well-being and productivity.
- ** Health insurance coverage of 3 lakhs sum insured** for our employees, spouse, and children, to provide peace of mind and security for their health needs.
- ** A dedicated learning and growth budget** for courses and certifications, to support our employee's career aspirations and encourage professional development.
- ** Company outings** to celebrate our successes together and promote a sense of camaraderie among our team members. We believe that celebrating achievements is an important part of building a positive work culture.



  • Thaltej, Ahmedabad, Gujarat, India Esmsys Full time

    **Job Summary**:As a Night Shift Customer Service Agent, you will be responsible for providing exceptional customer support during non-traditional business hours. Your primary duty will be to assist customers with inquiries, get them appointments, and ensure a positive customer experience during the night shift. **Key Responsibilities**: - **Customer...


  • Thaltej, Ahmedabad, Gujarat, India Esmsys Full time

    **Job Summary**:As a Night Shift Customer Service Agent, you will be responsible for providing exceptional customer support during non-traditional business hours. Your primary duty will be to assist customers with inquiries, get them appointments, and ensure a positive customer experience during the night shift. **Key Responsibilities**: - **Customer...

  • Operations Executive

    4 weeks ago


    Prahlad Nagar, Ahmedabad, Gujarat, India cFIRST Background Checks LLP Full time

    **Position: Client Service/Operations - Executive (Night Shift)** **Job Location: Prahladnagar, Ahmedabad** **Requirements**: Excellent English Communication - Voice. Basic Computer Skill (Excel, Typing) Job purpose: To interact with client on a regular basis and to ensure that delivery standards are met as per requirement **Key Responsibilities**: -...

  • Cs Executive

    4 weeks ago


    Ahmedabad, India cFIRST Background Checks LLP Full time

    **Position: Client Service - Executive** **Job Location**:Prahladnagar, Ahmedabad **Requirements**: **Excellent English Communication - Voice.** Basic Computer Skill (Excel, Typing) **Job purpose**:To interact with client on a regular basis and to ensure that delivery standards are met as per requirement **Key Responsibilities**: - First point of...

  • Cs Executive

    4 weeks ago


    Ahmadabad, Gujarat, India cFIRST Background Checks LLP Full time

    **Position: Client Service - Executive (Night Shift)** **Job Location**:Prahladnagar, Ahmedabad **Requirements**: **Good/Excellent English Communication - Voice.** Basic Computer Skill (Excel, Typing) **Job purpose**:To interact with client on a regular basis and to ensure that delivery standards are met as per requirement **Key Responsibilities**: -...

  • Csa - Night Shift

    1 month ago


    Ahmedabad, India Unipath solutions LLP Full time

    **Working**: 5 Days a week **Shift**: Night Shift **Type of Process**: UK Voice Process **Inbound Process**: Non-Sales Profile **Requirement**: 1 or 1+ Years of relevant experience. International Inbound & Outbound call experience. **Role**: Assisting UK based B2B Clients Solve their Queries and problems over the phone/Mail **Job Location**:...

  • Hiring for Cce

    4 weeks ago


    Ahmedabad, Gujarat, India Bongujj Tradding LLP Full time

    Greeting from Bongujj Trading LLP HIRING CANDIDATES LOCATED AT KOLKATA WE'RE Hiring for International Voice Process - US Electronic process Interview Mode - Face 2 Face Interview Only **Shift**: US Shift (Night Shift) **Shift Timing**: - 2:30 AM- 11:30 AM **Experience**: 1.5 years of experience **Salary**: - 10k to 20k - Possess excellent English...


  • Ahmedabad, Gujarat, India GrownowHR Full time

    **Job Description: Chat Support** - Respond to customer queries in a timely and accurate way via chat. - Identify customer needs and help customers use specific features - Monitor customer complaints on social media and reach out to provide assistance - Share feature requests and effective workarounds with team members - Inform customers about new features...

  • Sales Executive

    1 week ago


    Prahlad Nagar, Ahmedabad, Gujarat, India VahlayConsulting Full time

    It is purely nightshift job and looking for good communication skill. **Job Types**: Full-time, Fresher Pay: ₹16,000.00 - ₹20,000.00 per month **Benefits**: - Food provided Day range: - Monday to Friday Shift: - Night shift Ability to commute/relocate: - Prahlad Nagar, Ahmedabad, Gujarat: Reliably commute or planning to relocate before starting...

  • System Admin

    4 weeks ago


    Ahmedabad, India TecStub Full time

    **Job Summary**: We are looking for a skilled and dedicated System Administrator to join our night support team. In this role, you will play a critical role in ensuring the reliability and performance of our systems during night shifts. **What you’ll be doing**: - Monitor servers, networks, and infrastructure during night shifts to ensure uptime and...

  • Sales Executive

    1 month ago


    Ahmadabad, Gujarat, India ESMSYS PVT LTD Full time

    **Main Activities**: - Proven experience as telesales representative or other sales/customer service role - Proven track record of successfully meeting sales quota preferably over the phone - Ability to plan and execute strong strategies. - Ability to learn about products and services and describe/explain them to prospects - Outstanding negotiation skills...


  • Ahmedabad, Gujarat, India Chinmay Finlease Limited Full time

    Answer incoming and outgoing customer calls promptly and professionally. - Listen and resolve actively to customer inquiries, concerns, and feedback. - Assist customers in resolving issues and proactively providing the solutions. - Collaborate with other team members and departments to resolve complex customer issues. - Document customer interactions...


  • Ahmedabad, Gujarat, India Arise solution Full time

    Hiring for a US chat support for customer service profile Should have at least 6 months of experience in chat support / non voice fresher's are also apply. 5 days working rotational shifts and offs salary is UPTO 35k in hand Excellent English communication skills computer skills (typing skills) **Job Types**: Full-time, Permanent Pay: ₹26,000.00 -...


  • Makarba, Ahmedabad, Gujarat, India PerfectRecruit Services Full time

    Job Title**:US Recruiter (Night Shift)** **Roles and Requirements**: - Proficiency in the English language, both written and verbal. - Freshers are welcome to apply. **Job Timings**: - Monday to Friday - 07:30 PM to 04:30 AM **Job Types**: Full-time, Permanent, Fresher **Salary**: ₹10,000.00 - ₹20,000.00 per month Schedule: - Fixed shift - Night...


  • Ahmedabad, Gujarat, India Arise solution Full time

    Handles customer requests/issues/questions in a professional manner, with sensitivity to diverse audiences, and strives to deliver a first time resolution service; May manage requests/issues/questions that have not been resolved at first contact, demonstrating tact and diplomacy; excellent English communication **Job Types**: Full-time, Permanent Pay:...

  • Sales Executive

    4 weeks ago


    Ahmedabad, India Smart Merchant Service Ltd. Full time

    **Company Introduction** **Job description (5 DAYS WORKING)** The Sales Representative must understand the equipment, its functions, and the benefit for use of the equipment. Responsible for presenting and selling company products to new potential clients and current clients. Responsible for appropriate business travel and must drive their own personal...


  • Ahmedabad, Gujarat, India PerfectRecruit Services Full time

    **Profile: - ** Customer Support Executive **Nos: - ** 3 **Time: - **8Am to 5Pm (Mar to Nov) And 9Am to 6Pm (Nov to Mar) - Daylight savingWorking **Days: - ** 6 Days - They are looking for excellent English communicators as well as excellent proficiency in written as well. **Job Types**: Full-time, Permanent **Salary**: ₹20,000.00 - ₹25,000.00...

  • Hiring for Us Calling

    4 weeks ago


    Ahmedabad, Gujarat, India Mangalam Information Technologies Pvt Ltd Full time

    **Company Details**: Mangalam Information Technologies Private Limited an ISO 27001:2013 certified company Mangalam Information Technologies is a leading Business Process Management and IT Company having presence in USA and India offering wide range of outsourcing services to the international fortune 500 companies requires talented individuals to join the...


  • Ahmedabad, Gujarat, India International BPO Company Full time

    We are Hiring for Customer Support Representative for International process - Solving customers query over calls - Work From Office - Excellent Communication is must - Fluency over English - 5 days working - Rotational shift **Job Types**: Full-time, Regular / Permanent, Fresher **Salary**: ₹10,000.00 - ₹25,000.00 per month **Benefits**: - Provident...


  • Ahmedabad, India Unipath solutions LLP Full time

    **Position for pure Night Shift.** **Roles & Responsibilities**: - Answering calls from specific clients and contractors in accordance with the agreed procedures on which performance will be measured. - Respond to the needs of customers and provide excellent customer service - Complete call logs and reports handover jobs if needed. - Raising...