Front Office Hotel: Gsa
2 weeks ago
WE ARE HIRING
Job designation:
- Front Office Hotel : GSA
Job location:
- Surat
**Salary**:
- 18,000-22,000
**Experience**:
- Total experience:
- 3 years of experience in front office or Similar role
- Minimum experience:
- 1 years experience in hospitality or customer service
Education:
- High school diploma
Eligibility**:
- ONLY FEMALES**
Skillset:
- Good communication skills
- Proficiency with MS Office
- Proficiency in using computer systems and reservation software.
**Languages:
- English, Hindi and Marathi**
**IMMEDIATE JOINERS REQUIRED**
**FULL TIME**
**Profile Introduction**:
As a Guest Service Agent (GSA) working in the front office of our hotel, you will be the first point of contact for guests, ensuring they have a memorable and pleasant experience from the moment they arrive. Your warm and welcoming demeanor, coupled with your exceptional customer service skills, will set the tone for their stay.
**Responsibilities**:
- Greet guests upon arrival and assist with check-in/check-out procedures.
- Provide information about hotel amenities, services, and local attractions.
- Handle guest inquiries, requests, and complaints promptly and professionally.
- Process reservations, cancellations, and modifications accurately.
- Maintain a tidy and organized front desk area.
- Collaborate with other hotel departments to ensure seamless guest experiences.
- Uphold hotel policies and procedures to ensure guest satisfaction and safety.
- Assist with administrative tasks such as filing, data entry, and answering phone calls.
**Requirements**:
- Excellent communication and interpersonal skills.
- Strong customer service orientation with a friendly and approachable demeanor.
- Ability to multitask and work efficiently in a fast-paced environment.
- Proficiency in using computer systems and reservation software.
- Flexibility to work various shifts, including evenings, weekends, and holidays.
- Attention to detail and problem-solving skills.
- Previous experience in hospitality or customer service preferred but not required.
**Salary**: ₹18,000.00 - ₹22,000.00 per month
Schedule:
- Day shift
Work Location: In person
**Speak with the employer**
+91 8600149039
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