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Enterprise Architecture Advisor

4 months ago

Uttar Pradesh, India NTT Data Services Full time

**Req ID**: 225486

We are currently seeking a Enterprise Architecture Advisor to join our team in Remote, Uttar Pradesh (IN-UP), India (IN).

At NTT DATA Services, we know that with the right people on board, anything is possible. The quality, integrity, and commitment of our employees are key factors in our company’s growth, market presence and our ability to help our clients stay a step ahead of the competition. By hiring the best people and helping them grow both professionally and personally, we ensure a bright future for NTT DATA Services and for the people who work here.

NTT DATA Services is currently looking for a
**Digital Workplace Services Expert**

**Roles and Responsibilities**
- Discovery and identification of problematic/underperforming workplace devices, systems, and workflows leveraging analytical tools, incident data, and end-user feedback
- Continuously measures and improves the client endpoint environment through business, operational, and user experience metrics
- Identifies, defines, tests, deploys, and manages service improvement and automation initiatives for client’s endpoint devices leveraging multiple toolsets or scripts.
- Continuously work on the development of automation and self-healing to improve overall operational health and stability
- Builds and develops custom reports leveraging SQL Reporting and customized dashboarding to create end-user analytics reports that drive additional insights
- Enabling and enhancing Existing Service Desk L1, L1.5 Support, and Field Services by reducing volume and Time to Resolution through the use of the tools
- Integration with other analytics platforms to turn data into knowledge and recommended actions
- Leads technical team meetings with Desktop Engineering, Service Desk/ Field Services leads, and Application teams (as appropriate).
- Hosts governance meetings to discuss access and changes to the infrastructure, rights, version upgrades patches, etc.
- Reviews actionable recommendations, discuss the status of previous proposals, and measures impact

**About NTT DATA Services**

**_NTT DATA Services is an equal opportunity employer and considers all applicants without regarding to race, color, religion, citizenship, national origin, ancestry, age, sex, sexual orientation, gender identity, genetic information, physical or mental disability, veteran or marital status, or any other characteristic protected by law. We are committed to creating a diverse and inclusive environment for all employees. If you need assistance or an accommodation due to a disability, please inform your recruiter so that we may connect you with the appropriate team._**

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