Business Process
3 weeks ago
Location - Navi Mumbai
Department - Customer Relations
Designation - Business Process & Customer Relationship Executive
Number of Positions - Two (2)
Education - Min. Graduation in any stream
CTC - As per industry standards
Experience - Experienced / Fresh
**Job Responsibility**
Major Areas of Responsibilities
- Be a responsible member of the L1 Support Team.
- Provide end-to-end resolution to all open/unresolved user queries/grievances
- Provide accurate, valid and complete information by using the right methods/tools like CRM
- Conduct effective & regular training sessions for new joiners and for new customers
- Meet personal/team targets and call handling etiquettes (FTR, AHT etc.)
Additional Requirements for the role:
- Maintaining a positive, empathetic, and professional attitude toward customers always and responding promptly to customer enquiries
- Ensure customer satisfaction and provide professional customer support.
- Critical thinker, should have efficient problem-solving & decision-making skills
- Great interpersonal and communication skills
- Positive attitude towards work and eagerness to learn
- Strong phone contact handling skills and active listening
- Familiar with CRM systems and practices
- Excellent communication and presentation skills
- Ability to multi-task, prioritize and manage time effectively
**Language Preference**:
- English and Hindi (mandatory)
- Marathi / Tamil / Gujarati / Malayalam (preferred)
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