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Business Process Analyst
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Short Description:To perform analysis and design of infrastructure services processes within a predefined target operating model framework.Business process analyst - for e-tom implementation.The business process analyst covers duties such as:• run workshops with process stakeholders to design the processes• define, agree and document RACIs• ensure alignment of the process to the Key Controls• document processes in Adonis• roll-out processes in the organization• support the translation of the processes into the ticketing tool where appropriateSkills:Have good knowledge of Business Process Modeling Notation (BPMN)• Have experience in business process designs and facilitation• Showcase good analytical and evaluating skills• Ability to work at all levels of the organization• Good level of English is a must• Familiarity with eTOM is a plus• Familiarity with workflow tool design is a plus• Familiarity with Adonis is a plus• Familiarity with infrastructure support processes is a plus• Italian is a plus• German is a plus
Additional Information
Excellent Communication Skills required.
