Agm-central Performance

2 weeks ago

Indore Madhya Pradesh, India Vodafone Idea Full time

Job Req ID: 40829- Location: Indore, IN- Function: Technology/ IOT/Cloud- About:

- Vodafone Idea Limited is an Aditya Birla Group and Vodafone Group partnership. It is India’s leading telecom service provider. The Company provides pan India Voice and Data services across 2G, 3G and 4G platform. With the large spectrum portfolio to support the growing demand for data and voice, the company is committed to deliver delightful customer experiences and contribute towards creating a truly ‘Digital India’ by enabling millions of citizens to connect and build a better tomorrow. The Company is developing infrastructure to introduce newer and smarter technologies, making both retail and enterprise customers future ready with innovative offerings, conveniently accessible through an ecosystem of digital channels as well as extensive on-ground presence. The Company is listed on National Stock Exchange (NSE) and Bombay Stock Exchange (BSE) in India.

**Role**

TL Central Performance & Optimization

**Job Level/ Designation
AGM

**Function / Department**

Technology / Quality

**Location**

Indore

**Hiring Manager**

Quality & Radio Planning head

**Job Purpose**

In the highly competitive telecom business, Network Quality is the key differentiator of customer satisfaction. This role will be accountable for quality and performance of circle RAN network and lead a team of SMEs to ensure prompt monitoring and optimization to deliver superior voice & data experience to customers.

**Key Result Areas/Accountabilities**
- Network performance analysis through OSS/drive test/crowd sourced data and optimization to improve network quality (2G/3G/4G/VoLTE) & customer experience
- Provide technical guidance and support to circle zonal team in all aspects of RAN network.
- Perform in-depth analysis of performance E2E KPIs. Propose technology actions to improve performance.
- Network heath check to ensure consistent performance - drive SA alarms/parameter audit.
- Supports new site rollout to achieve monthly target smoothly by driving database audit, SCFT audit & Performance monitoring
- Implementation and acceptance testing of new node/features in co-ordination with partners, Central Quality & SNOC Team.
- Ensure utilization monitoring and timely optimization/deployment of radio network capacity, license capacity, 4G spectrum and Transmission BW upgrade etc
- Ensuring team development and synergy to deliver high performance culture and safety
- Deriving insights from Customer complaints analysis and recommend corrective actions

**Core Competencies, Knowledge, Experience**
- In-depth technical knowledge in radio network parameters & optimization (2G/3G/4G/VoLTE)
- Excellent domain knowledge and hands on experience to use optimization tools
- Very good analytical skills to trouble shoot network quality KPI degradation/ customer complaints
- Strong leadership and people management capability, Strategy handling skills, very good cross functional co-ordination.
- Customer centric, Innovative, Ambitious and competitive, Calculated risk taking & task oriented

**Must have technical / professional qualifications**

B-Tech Electronics and Telecommunications with 10+ years of experience

**Vodafone Idea Limited** (formerly Idea Cellular Limited)
An Aditya Birla Group & Vodafone partnership

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