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Branch Operations
2 months ago
**Branch Operations - Branch Service Manager**
**Purpose of the Job**
Driving branch operations and retention activities in the region
**Key Responsibilities**
- Adherence to TAT- Customs service, new business, ARF.
- Accuracy and consistency in KPIs. - Customer service, new business, ARF.
- Customer retention (Surrender retention).
- Audit scores - Branch Audit, BCMS and BPMS
- Lead generation for new business.
- Renewals, 13th Month Persistency.
- ECS and Bank account collection.
**Behavioural Competencies**:
- An eye for details
- Good co-ordination skills
**Role Specific**
- Driving Retentionactivity in the region, drive team to achieve the set targets.
- Work with branch operations team to achieve set KPIs.
- Co-ordination with all departments.
- Sales support in terms of leads generation, retention, NB and ARF related work.
- Training of CCE
- MS Excel, MS Power point, Life Asia
- Proficient in communication - oral and wriften
**Qualification**:
**Experience**:
Any Graduate
5+ years of experience in Industry with at least 3-4 years at Asst Mgr. level. Preferred Experience in branch operations, central operations, risk, and claims.
**Reporting to**
Zonal Operations Manager
**Job Types**: Full-time, Permanent
Pay: ₹50,292.75 - ₹65,378.86 per month
**Benefits**:
- Health insurance
- Provident Fund
Schedule:
- Day shift
- Morning shift
Supplemental pay types:
- Performance bonus
- Shift allowance
**Experience**:
- total work: 10 years (preferred)
Work Location: In person
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