Operations Processor

6 months ago

Chennai, India Wells Fargo Full time

**About this role**:
Wells Fargo is seeking an Operations Processor...

**In this role, you will**:

- Perform moderately complex operations duties in support of either a service center or department environment
- Require considerable knowledge of company personnel policies and practices
- Collect data and prepare related operational reports
- Prepare input forms for automated data processing system
- Utilize the company's internal operations to perform duties
- Coordinate projects
- Furnish information to authorized persons
- Provide guidance to all levels of employees regarding personnel policies and procedures requiring some policy interpretation

**Required Qualifications, US**:

- 2+ years of operations support experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

**Required Qualifications, International**:

- Experience in operations support, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

**Desired Qualifications**:
**Job Expectations**:

- Support Operations in completing larger and more complex business, operational, and customer support initiatives and overall effectiveness of team performance.
- Use technical expertise in the designated area and resolve escalated issues.
- Provide feedback and present ideas for improving or implementing processes and customer support.
- Perform complex operational and customer support initiatives within Operations functional area.
- Assist staff, managers, and colleagues and provide guidance and interpretation of policies and procedures.
- Collaborate and consult with peers, colleagues, and managers to resolve issues and achieve goals.
- Interact with internal customers.

Receive direction from leaders and exercise independent judgment while developing the knowledge to understand function, policies, procedures, and compliance requirements.

**We Value Diversity**

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements.

**Drug and Alcohol Policy**

Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more.

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