Associate Operations Processor

2 weeks ago

Chennai, India Wells Fargo Full time

About Wells Fargo India

Wells Fargo India enables global talent capabilities for Wells Fargo Bank NA., by supporting business lines and staff functions across Technology, Operations, Risk, Audit, Process Excellence, Automation and Product, Analytics and Modeling. We are operating in Hyderabad, Bengaluru, and Chennai locations.

Department Overview

Lockbox is a division within Electronic & Commercial Services and is commonly referred to as "ECS or E&CS" and is part of Payment Operations. E&CS delivers world-class commercial and electronic payments processing, products, and services to our customers through a highly engaged team committed to supporting each other, doing what's right, building customer relationships, managing risk, and embracing diversity and inclusion.

About the Role

You will work as part of Operations group within Payment Division in Wells Fargo Bank, N.A.

The role would require working in a team of Operations Processors to fulfill work type requirement of performing low to mid complex keying (alphanumeric) activity on Images of Checks/Invoices/Pay stubs for keying and validating Payee Information, balancing report total, MICR Information and updating the data as per specific guidelines/instructions & meet service level agreement as defined by the business.

The work requires high speed & accuracy while keying input through Keyboard. Good analytical skills will be an added advantage to meet/exceed day to day operational requirements.

**Responsibilities**:

- Performs a variety of operational tasks for the low to moderately complex processes or functions.
- Takes accountability for entire process from receipt of work to resolution and closure.
- Tasks require coordination of information among various operational areas and customers. Uses multiple online systems.
- Preparing, editing, distributing, and/or correcting specialized and/or complex documents. Works under general supervision following established procedures.
- Exercises some judgment within guidelines.

Essential Qualifications
- University degree in Business, Commerce, or any other discipline
- 0 to 1 year of experience in banking/Financial Services
- Alphanumeric data entry experience
- Excellent typing skills with accuracy of >=98%
- Strong analytical skills with eye to details
- Strong communication skills both written and spoken.
- Flexible with working in US operational hours i.e., India night shift.

Desired Qualifications
- Quality-Oriented. Demonstrates high-level of attention to detail meeting deadlines.
- Working knowledge in quality or with back-office processing experience or its equivalent
- College graduate, preferably in Commerce
- Strong analytical skills with high attention to detail and accuracy
- Good verbal, written, and interpersonal communication skills.
- Basic Microsoft Office skills
- Typing (alphabet and 10 key numerical) data entry experience. Minimum Typing Speed & Accuracy: 30 to 35 (WPM/98%)
- Strong organizational, multi-tasking, and prioritizing skills
- Solid problem-solving skills.
- Ability to execute in a fast paced, high demand, environment while balancing multiple priorities.

**We Value Diversity**

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements.

**Drug and Alcohol Policy**

Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more.

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