Client Servicing
3 weeks ago
**Building and Maintaining Client Relationships**: Establish and nurture strong relationships with clients, understanding their needs and preferences.
- **Addressing Client Inquiries**: Serve as the primary point of contact for client inquiries, resolving issues, and providing timely and accurate information.
- **Managing Client Accounts**: Oversee client accounts, ensuring proper documentation, billing, and adherence to contractual agreements.
- **Understanding Client Objectives**: Gain a deep understanding of client objectives, and work with internal teams to develop strategies to meet or exceed those objectives.
- **Communicating with Internal Teams**: Collaborate with internal departments such as sales, marketing, and operations to ensure client needs are met efficiently and effectively.
- **Providing Product/Service Knowledge**: Educate clients on products or services offered, explaining features, benefits, and value propositions.
- **Identifying Opportunities for Growth**: Proactively identify opportunities to upsell or cross-sell additional products or services to existing clients.
- **Monitoring Client Satisfaction**: Regularly assess client satisfaction levels through surveys, feedback sessions, and other methods, and take appropriate actions to address concerns.
- **Staying Updated on Industry Trends**: Stay abreast of industry trends, market conditions, and competitors' activities to provide valuable insights to clients and internal teams.
- **Meeting Targets and Deadlines**: Work towards achieving predefined targets, deadlines, and Key Performance Indicators (KPIs) related to client satisfaction, retention, and revenue generation.
**Qualification**:
- MBA is a must
Pay: ₹30,000.00 - ₹40,000.00 per month
Schedule:
- Day shift
**Experience**:
- Client Servicing: 2 years (required)
Work Location: In person
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