Service Advisor

4 weeks ago

Goa, India Samyojak Consultancy Services Full time

**Job Overview**:
You will be responsible for service operations to the Clients by inspecting and advising about the repairs of the vehicles. You should be aware of all the mechanical and electronic systems of the vehicles.

**Responsibilities**:

- Listen to customers’ account of issues and symptoms to better understand what the problem is
- Perform inspections to narrow down what the cause of the problem may be
- Verify warranty, insurance or contract coverage for service
- Calculate and provide customer with an estimate of these expenses for resolving the problem
- Explain process to clients so they understand what to expect and when their automotive will be repaired
- Record information gathered from each visit in appropriate database
- Draft order for repair with all information that has been gathered outlined clearly
- Work with supervisors, repairmen and the rest of team to provide a positive and expedient resolution for clients.
- Maintain and update the record of vehicles being attended and serviced.

**Requirements**:

- Polytechnic diploma or Industrial training institute certification in automobile.
- 2 years of experience working as an Auto Mechanic or a similar role is preferred.
- Strong understanding of mechanical and electronic components of vehicles.
- Excellent customer service abilities.
- Outstanding presentation skills.
- Customer-oriented individual and an outstanding problem-solver.
- A keen eye on details.
- Ability to work in teams.
- Ability to manage and handle multiple tasks.
- Hard-working individual.
- Strong work ethics.

**Location: Panaji, Goa.

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