Service Advisor

1 month ago

Goa, India Pai Infinite Solutions Full time

Customer Interaction:

- Greet customers and listen to their concerns or vehicle issues.
- Provide a warm and friendly customer service experience.
- Conduct a thorough vehicle inspection to identify problems or maintenance needs.
- Clearly explain repairs, maintenance, and service options to customers.
- Address any questions or concerns the customer may have.
- Provide accurate estimates of repair costs and timelines.
- Service Coordination:

- Schedule appointments for customers, considering both their availability and the service department's capacity.
- Coordinate with the service technicians to ensure timely completion of repairs and maintenance.
- Order necessary parts and materials for repairs and maintenance. o
- Track the progress of repairs and keep customers informed about the status of their vehicles.
- Ensure that all necessary paperwork, including service orders and invoices, is completed accurately and in a timely manner.
- Upselling and Customer Education:

- Identify additional service needs based on vehicle inspections or customer requests.
- Recommend additional services or maintenance that may benefit the customer's vehicle.
- Explain the importance and benefits of recommended services to customers.
- Provide detailed explanations of warranty coverage and additional protection plans.

**Customer Satisfaction and Conflict Resolution**:

- Follow up with customers after service to ensure their satisfaction.
- Address any customer complaints or concerns promptly and professionally.
- Resolve conflicts or escalate issues to the appropriate department or manager, if necessary.
- Maintain positive relationships with customers to encourage repeat business and referrals.
- Technical Knowledge and Training:

- Stay updated on the latest automotive technologies, repairs, and service procedures.
- Attend training sessions and workshops to enhance knowledge and skills.
- Stay informed about current dealership promotions, offers, and service specials.
- Provide technical assistance and guidance to customers when necessary.
- Administrative Duties:

- Maintain accurate and organized service records and customer files.
- Input and update customer and vehicle information in the dealership's database.
- Prepare reports and documentation as required by the dealership or management.
- Assist in managing inventory and maintaining stock levels of parts and supplies.

Experience : 1- 2 Years In automobile Industry

Location: Verna Goa

Pay: ₹15,000.00 - ₹20,000.00 per month

**Benefits**:

- Health insurance
- Provident Fund

Schedule:

- Day shift

Ability to commute/relocate:

- Goa, Goa: Reliably commute or planning to relocate before starting work (preferred)

**Education**:

- Diploma (preferred)

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