Soft Services PMO

4 months ago


Bengaluru, India JLL Full time

JLL supports the Whole You, personally and professionally.

LL supports the Whole You, personally and professionally.

What this job involves - The Soft Services PMO (SSPMO), will have a primary focus on prime customer experience and managing vendor services. SSPMO will manage and maintain overall service performance, processes, and quality standards for soft services. The SSPMO will strive towards innovation of services offered, assist with lowering cost of delivery, and works with suppliers to integrate the service into operations while dramatically enhancing the customer experience. The SSPMO will own the effective participation in quality assurance programs, drive towards a higher level of service, meet or exceed scoring metrics as stipulated in both Client and Vendor contracts, and manage/track customer relationships.

What is your day to day?

Facilities Management
Ensure client satisfaction with clients at all levels in the organization; demonstrate leadership, responsiveness and creativity.
Ownership of KPI’s & metrics manage performance and governance process for daily management operations. Including development and administration of data gathering, vendor audit performance tracking, establishing action plans and immediate execution, present into monthly Facilitates Site Governance all Soft Services programs results and strategy for flawless vendor execution.
Soft Services are provided by managing contractors and suppliers per scope of work including but not limited cleaning/custodial, security, lab equipment moves, garments, crane and hoist, golf carts, service vehicles, car wash, janitorial supplies, solid waste & recycling, landscaping, break room equipment, food services audits, mailing, window systems and pest control cost management.
Ensure recurrent services vendor execute per contracts.
Supervisory role involves contract performance management, people’s management, decision-making, root cause analysis, inspections and audit readiness, communication, management of planning/scheduling and assignment, drive overall improvement of productivity.
Meet with all standard operating procedures, codes and regulations.
Ensure areas and processes are in optimum conditions for audit readiness and compliance.

People Management
Develop a culture of continuous improvement. Lead investigations.
Provide coaching, leadership, guidance to employees.
Work together, lead by example, be a team player and collaborate with facilities managers,. Meet with all HR Employee Performance management steps including performance review and change management.

Value and Innovation
Oversee the development and management of cost expense for all labor, supplies and contracted services to meet or exceed budgeted targets.
Work in cooperation with Finance and the field to ensure that financial transactions are processed in an orderly and timely fashion-goal to ensure invoice amounts are correct and paid on time.
Deliver via implementing procurement plan, improved labor efficiency and increase abilities to self-perform.
Support Life Cycle Asset Management Program.
Work closely with the client to develop and implement innovative programs, processes and producers that reduce short and long team operating cost efficiencies and increased productivity.

Required
Must have strong background in people management and supplier contract management, Data & Reporting Skills and experience in leading innovations.
Excellent inter-personal skills, organization skills, and strong analytical ability
Excellent communication skills - oral and written.

Preferred
Bachelor’s degree
PMO Experience
8+ years related work experience in Facilities Management

About JLL
- We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.

Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.

Creating a diverse and inclusive culture where we all feel welcomed, valued, and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences, and perspectives help us think bigger, spark innovation, and succeed together.

Personalized benefits that support personal well-being and growth:


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