Global Service Owner for Network Services

1 month ago

Bengaluru Karnataka, India ABB Full time

**Global Service Owner for Network Services**:
**Take your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future. At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and generations. Together, we are embarking on a journey where each and every one of us, individually and collectively, welcomes and celebrates individual differences.**:
**Your responsibilities**:

- End-to-End responsible for building and delivering specific IS solutions or services according to business needs and maintaining a view of upcoming demand within the services in scope and, for the global demand managed by the departments, provides that to the Global IS Domain Owner
- Collaboration with the Global IS Domain Owner is responsible to review service budgets and expenditure plans to ensure financial health and managing costs related to the service build and run and also responsible for delivering service-specific demand, releasing and changing on time and budget according to release plan for the services in scope
- Ensuring service launch activities, including completion of all required deliverables for production readiness. Acting as the escalations point in case of service continuity is compromised (major and critical incident), ensuring in close cooperation with resolution team, mitigation actions for service restorations are in place and business or customer or consumer are informed and correctly aligned
- Responsible to ensure for the services in scope of reliability, availability, maintainability, service ability, change capability, confidentiality and integrity and reviewing service level reports in order to verify quality of provided services. Accountable to set up and manage the Service Level Agreements (SLAs) and Operation Level Agreements (OLAs) in collaboration with all relevant stakeholders
- Responsible for innovation and continuous service improvement activities for the service in scope such as evaluating and streamlining operational support procedures and optimizing, improving and automating service delivery processes in cooperation with internal and external delivery unit. Is accountable to identifying improvement opportunities, driving service improvement and desired results for responsibility area in scope
- Collaborates with all relevant IS departments and other key stakeholders to creating integrated, business process-oriented SLAs and responsible to supporting of all internal IS and cross-functional process-es related to IS service delivery or IS service demand in the relevant service area of responsibility

**Your background**:

- Master’s Degree in information management, computer systems, business engineering or similar
- At least 10 -15 years of total experience in IT with strong knowledge of ITIL processes
- ITIL 4 foundation certification is a must and other ITIL professional certification, COBIT, Six Sigma, TOGAF desired
- Proven track of implementing solutions in the area of expertise, deliver measurable business value
- Solid understanding of agile and different implementations thereof together with certifications demonstrating that knowledge
- Excellent IS development and operations skills and a deep understanding of the overall context of business processes and IS technologies
- Strong experience in leading IS vendors with excellent communication and people management skills
- Enabling an agile mindset and workstyle in the team and strong experience of identifying and resolving issues between team members or other teams
- Excellent experience to figure out business requirements and how to translate into technical IS capabilities and solutions and strong experience in project planning and execution as well as economic aspects of system management and life cycle

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