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Customer Care Executive

5 months ago

Kondapur Hyderabad Telangana, India Hearing Solutions Pvt Ltd Full time

**Telecaller with Microsoft Office Proficiency**

**Job Description**:
**Key Responsibilities**:

- Make outbound calls to potential customers to promote products or services.**
**- Answer incoming calls from customers, addressing their inquiries and resolving issues.**
- Use Microsoft Office tools (Excel, Word, PowerPoint) to organize and manage data, create reports, and prepare presentations.
- Assist in the preparation of documents and correspondence as needed.
- Collaborate with team members to achieve collective goals and improve customer satisfaction.

**Required Skills**:

- Strong verbal communication skills and a clear, pleasant speaking voice.
- Ability to handle customer queries and objections professionally.
- Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).
- Basic data entry and typing skills.
- Good organizational skills and attention to detail.
- Ability to work independently and as part of a team.
- Positive attitude, patience, and ability to remain calm under pressure.

**Preferred Qualifications**:

- Prior experience in a telecalling or customer service role.
- Basic understanding of CRM software.
- High school diploma or equivalent; additional education or relevant certification is a plus.

Work Location: In person