Administrator

5 months ago


Bengaluru Karnataka, India Wipro Limited Full time

Bengaluru, India
- Tech Hiring
- 3064939

**Role Purpose**
- The purpose of the role is to resolve, maintain and manage client’s software/ hardware/ network based on the service requests raised from the end-user as per the defined SLA’s ensuring client satisfaction_

**Do**
- **Ensure timely response of all the tickets raised by the client end user**
- _Service requests solutioning by maintaining quality parameters _
- Act as a custodian of client’s network/ server/ system/ storage/ platform/ infrastructure and other equipment’s to keep track of each of their proper functioning and upkeep
- Perform root cause analysis of the tickets raised and create an action plan to resolve the problem to ensure right client satisfaction
- Provide an acceptance and immediate resolution to the high priority tickets/ service
- Installing and configuring software/ hardware requirements based on service requests
- 100% adherence to timeliness as per the priority of each issue, to manage client expectations and ensure zero escalations
- Track all the tickets from acceptance to resolution stage as per the resolution time defined by the customer
- Maintain timely backup of important data/ logs and management resources to ensure the solution is of acceptable quality to maintain client satisfaction
- Coordinate with on-site team for complex problem resolution and ensure timely client servicing
- Review the log which Chat BOTS gather and ensure all the service requests/ issues are resolved in a timely manner

***

**_Stakeholder Interaction_**

**_
- **

**_Stakeholder Type_**

**_Stakeholder Identification_**

**_Purpose of Interaction_**

**_Internal_**
- Project Manager_
- For governance and client relationship management_
- On-site project team_
- To resolve the complex problem/ issues at the site_
- Lead/ Sr. Administrator_
- Guide the administrators with the complex problems_

**_External_**
- Client_
- Resolving the tickets/ queries and servicing them_

**Display**
- Lists the competencies required to perform this role effectively: _
- **_Functional Competencies/ Skill_**
- Process Excellence - Ability to follow the standards and norms to produce consistent results, provide effective control and reduction of risk -**_ Expert_**:

- Systems Thinking - Understanding of the Wipro system (interrelatedness, interdependencies and boundaries) and perform problem solving in a complex environment - **_Competent_**:

- Technical knowledge - knowledge of the various devices/ network etc which the administrator have to service - **_Expert_**

**_Competency Levels_**

**_Foundation_**

Knowledgeable about the competency requirements. Demonstrates (in parts) frequently with mínimal support and guidance.

**_Competent_**

Consistently demonstrates the full range of the competency without guidance. Extends the competency to difficult and unknown situations as well.

**_Expert_**

Applies the competency in all situations and is serves as a guide to others as well.

**_Master_**

Coaches others and builds organizational capability in the competency area. Serves as a key resource for that competency and is recognised within the entire organization.
- **_Behavioral Competencies _**
- Problem solving
- Execution excellence
- Passion for results
- Collaborative working

**Deliver**

**_No._**

**_Performance Parameter_**

**_Measure_**

1.

100% adherence to SLA/ timelines

Multiple cases of red time

Zero customer escalation

2.

Ansible Tower

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, caste, creed, religion, gender, marital status, age, ethnic and national origin, gender identity, gender expression, sexual orientation, political orientation, disability status, protected veteran status, or any other characteristic protected by law.


  • IT Administrator

    5 months ago


    Bengaluru, Karnataka, India Zluri Technologies Full time

    **IT Administrator** **About Zluri**: Zluri is a cloud-native SaaSOps platform enabling modern enterprises with SaaS Management and Identity Governance. Zluri empowers IT and Security teams to gain visibility into their SaaS landscape, unlock recurring savings, & securely govern access with provisioning and de-provisioning. Zluri’s technology is powered...

  • IT Administrator

    7 days ago


    Bengaluru, Karnataka, India Pro Team Solutions Pvt Ltd Full time

    Job Title**:IT Administrator** Location: RT Nagar, Bangalore, Karnataka, India Company: Pro Team Solutions Private Limited & On - site. **Job Summary**: **Key Responsibilities**: - Manage and maintain IT systems, including servers, networks, and hardware. - Install, configure, and update software and hardware components. - Monitor system performance and...

  • IT Administrator

    5 months ago


    Bengaluru, Karnataka, India HireGenie Full time

    **Job Title**: IT Administrator **Job Summary**:Hiring a **IT Administrator **with **1 - 3** years of expertise in **Procuring, maintaining, and administering computers and office equipment**, to work in a **Bangalore based,** **Series A**, well-funded, footwear brand founded by international shoe experts from the U.S, Italy and India. The company has been...

  • Administrator

    5 months ago


    Bengaluru, Karnataka, India Wipro Limited Full time

    Overview: **JD for Finacle Support L2**: Resource has to working under Customer Location, which is Canara RRB PMO Office in South End Circle Bangalore and have to follow Customer Working Calendar with Shift Basis. Key skills required for the job are: ? Finacle 10.x Application Support ? PLSQL / SQL. ? Unix - Implementation and Maintenance-L2 As an...

  • Administrator

    6 months ago


    Bengaluru, Karnataka, India Art of Living HR Full time

    We are searching for a trustworthy and personable School Administrator to join our learning institution. The school administrator’s responsibilities include handling all allocated tasks, answering questions and queries, understanding the school’s policies, assisting with the recruitment of new staff members, and communicating with parents, teachers, and...

  • IT Administrator

    5 months ago


    Bengaluru, Karnataka, India Stickman Consulting Pty Ltd Full time

    **Summary**: We are looking for an experienced IT Administrator with strong troubleshooting skills to manage and maintain our organization’s distributed IT infrastructure. **Responsibilities**: - Maintain and manage the organization’s IT infrastructure, including servers, desktops, laptops, mobile devices, and peripherals. - Monitor and manage network...

  • Purview Administrator

    7 months ago


    Bengaluru, Karnataka, India Tarento Group Full time

    Job Description: The Purview will assist with the Configuration and Maintenance of the Purview platform which is being utilised for DLP Management. The Purview Administrator will implement DLP Policies into the Purview Database and ensure that implementations are tested and work as designed before rolling out to the Live Policy. Activities and Tasks. -...


  • Bengaluru, Karnataka, India K2 Learning Full time

    **Job Title: Assistant Administrative** **Location: Bangalore** **Position Type**:Full Time, Residential **Job Summary**: **Responsibilities**: - Assist in daily administrative tasks, including scheduling meetings, maintaining calendars, and managing correspondence. - Maintain and organize student records, attendance, and other essential documents,...

  • System Administrator

    5 months ago


    Bengaluru, Karnataka, India Big Pitcher Full time

    **Role Description** This is a full-time on-site role for a System Administrator at FOODALE INDIA PRIVATE LIMITED. The System Administrator will be responsible for managing and troubleshooting the company's computer systems, networks, and IT infrastructure. The role will involve providing technical support to employees, ensuring system security, and...

  • Administration Officer

    5 months ago


    Bengaluru, Karnataka, India Soundkraft Full time

    **About Us**: At Soundkraft Solutions, we are dedicated to providing exceptional service and a seamless experience for our clients. We are seeking a dynamic and organized individual to join our team as an Office Administrator and Front Desk Coordinator. As an Office Administrator and Front Desk Coordinator, you will be the first point of contact for...


  • Bengaluru, Karnataka, India Axiom Global Technologies Full time

    **Location**: - Bangalore **Mandatory Skills**: - Sharepoint Administrator - Sharepoint Administrator **Experience**: - 8+yrs **Role**: Our SharePoint Administrator will be responsible for providing support and management of the SharePoint platform to the company. You will be responsible for managing sites and accounts, including site configuration,...

  • IT Administrator

    5 months ago


    Bengaluru, Karnataka, India EVISION TECHNOSERVE PVT. LTD. Full time

    Hiring Companies: Wipro, HCL, Capgemini, IBM, TCS, Infosy IT MNC'S Experience: Fresher Profile: IT Administrator **Salary**: ₹20,000.00 - ₹25,000.00 per month **Benefits**: - Health insurance Schedule: - Day shift - Monday to Friday - Morning shift Work Location: In person **Speak with the employer** +91 9811722064

  • IT Administrator

    5 months ago


    Bengaluru, Karnataka, India Job Search Lab Solution Full time

    **RESPONSIBILITIES** - Regularly monitoring and maintaining office networks, liaising with ISPs for network support - Managing the company’s IT assets, including Laptops, Headsets, Monitors, etc. by allocating and de-allocating them to employees based on business needs - Installing and upgrading software and hardware for Windows laptops - Adminstrating...

  • Database Administrator

    5 months ago


    Bengaluru, Karnataka, India growel softech Full time

    1& 21 contract resource; 3 - DBA - 1 contract resource. **Budge **t - 2 to 2.5 L/pm for the below - Experience - 6+ yrs. for Azure DevOps Database Administrator DBA - 4 - 5 yrs Location - Bangalore (Remote is fine for Azure DevOps ) - Database Administrator - 25% - Database administration and troubleshooting skills with PostgreSQL, MySQL, MongoDB,...


  • Bengaluru, Karnataka, India Pruthvi projects Full time

    A Receptionist Administrator is responsible for: 1. Managing the front desk and reception area 2. Greeting visitors and clients 3. Answering and directing phone calls 5. Maintaining office supplies and inventory 6. Providing administrative support to staff 7. Managing calendars and scheduling appointments 8. Coordinating travel arrangements and...


  • Bengaluru, Karnataka, India Vogue Institute of Fashion Technology Full time

    Greetings from Vogue Institute. We are hiring for a Administration Executive for our college: Oversee entire operations of institution Experience in Administrative skills **Salary**: ₹30,000.00 - ₹40,000.00 per month Schedule: - Day shift Application Question(s): - Are you currently in Bangalore ? **Education**: - Bachelor's...

  • Aix Administrator

    3 weeks ago


    Bengaluru, Karnataka, India Renovision Automation Services Pvt. Ltd Full time

    **Experience - 4+ years** **Location - Bangalore** Installation, configuration and troubleshooting of IBM range of AIX Servers and configuring and maintaining cluster together with following: - Server Reinstallation and configuration. - Restoring OS from MKSYS backup - Support during Software Installation. - Define Account Policy. - Initiate changes,...


  • Bengaluru, Karnataka, India Emertxe Information Technologies Full time

    **Job Profile**:We are seeking a highly skilled and experienced Administrative Executive to join our dynamic team. As a Admin, you will play a crucial role in ensuring the smooth operation of our organization by managing administrative tasks. This is a senior-level position that requires a strong attention to detail, excellent organizational abilities, and...

  • Office Administrator

    5 months ago


    Bengaluru, Karnataka, India Clancy Global Full time

    Key responsibilities: Data entry and organization: Inputting data into spreadsheets or databases, organizing files, and maintaining documentation. Office support: Ordering office supplies, handling incoming and outgoing mail, and managing office equipment. Travel arrangements: Booking flights, accommodations, and ground transportation for staff...


  • Bengaluru, Karnataka, India Adyant Ayurveda Full time

    Administrative Assistant Adyant Ayurveda - Bangalore **Salary**: ₹18,000 - ₹20,000 per month Key Responsibilities: - Manage appointment scheduling and patient records - Assist with billing and basic bookkeeping tasks - Maintain office supplies and equipment - Provide general administrative support to staff and practitioners **Requirements**: -...