Applications Support

4 weeks ago

Powai Mumbai Maharashtra, India JPMorgan Chase & Co Full time

**JOB DESCRIPTION**

Key Responsibilities and Typical Duties include the following:

- To perform Incident and Change management
- To update key control systems according to procedure and in a timely manner
- To participate in post incident reviews for client impacting incidents

**Qualifications**:
Experience - Required:

- Hands on with Unix Commands, Shell scripting and SQL
- Proficient in writing SQL queries and understanding Oracle DB concepts indexing and execution plan
- Hands on experience in writing automation utilities using shell scripting/python or any other tool
- Knowledge of scheduling tools Autosys/Control-M

Experience - Desirable:

- Greatly valued if AWS Certified in Cloud Practitioner
- Exposure to monitoring (SLA/Flow/Milestone) & Visualization tools like Geneos, Grafana, Splunk, Kibana, AWS Cloudwatch etc.
- Exposure to ServiceNow tool/Environment.

Other skills:

- Excellent proven problem-solving skills
- Logical, able to think outside the box
- Good interpersonal and customer-facing skills
- Strong written communication skills
- Flexible, co-operative and resilient
- Ability to handle multiple issues at the same time

Additional Information:

- Understanding of the fundamentals of the financial services and operations industry
- Effectively leverages knowledge to understand and address typical customer issues
- Must have excellent organizational skills and verbal & written communication skills
- Must be able to meet deadlines and adjust productivity to support peak volumes
- Must be able to follow outlined processes and procedures accurately
- Must be able to work in a Teamwork Environment with diverse people

**ABOUT US**

JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

**ABOUT THE TEAM**

Our Corporate & Investment Bank relies on innovators like you to build and maintain the technology that helps us safely service the world’s important corporations, governments and institutions. You'll develop solutions that help the bank provide strategic advice, raise capital, manage risk, and extend liquidity in markets spanning over 100 countries around the world.

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