Chat Support Executive(International Process)
5 months ago
_**Job Description - Chat Support Executive**_
- Maintains & organize customer interaction records by updating account information and using internal tools & technologies.
- Follow WebBee's standard communication procedures, guidelines, and policies
- Identify and assess customers’ needs to achieve satisfaction
- Build sustainable relationships and trust with customer through open and interactive communication.
- Provide accurate, valid and complete information by using the right methods/tools.
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution and escalate the queries to CSM for further follow-ups.
**Requirements -**
- Experience - minimum 6 month experience in international chat support
- Excellent communication skills both verbal and written
- Ability to multi-task, prioritize, and manage time effectively
- Familiarity with US/UK geography & SaaS is a plus. ( Opption)
**Benefits -**
- 5 days working
- Medical Insurance
- Near to Noida Electronic City Metro Station ( 5 min walk)
- Food/Tea benefits
**Job Types**: Full-time, Permanent
**Salary**: ₹20,000.00 - ₹28,000.00 per month
**Benefits**:
- Food provided
- Health insurance
- Provident Fund
Schedule:
- Day shift
- Monday to Friday
- Morning shift
- Night shift
- Rotational shift
**Education**:
- Bachelor's (preferred)
**Experience**:
- total work: 1 year (preferred)
**Language**:
- English (preferred)
**Speak with the employer**
+91 9205188841
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