Chat Support Executive
5 months ago
Persona: Someone who understands that good customer service means going out of the way to deliver timely and adequate support to a customer, with empathy and sensitivity.
Position: Chat Support Executive
Process: Non voice (Blended )
Characteristics:
- People-first mindset (patient, empathetic, warm, respectful)
- Problem-solving mindset
- Flexible
- Detail-oriented (active listener)
Education: Graduate
- Experienced, with a background in Customer Service/BPO
Communication:
- Proficient in English & Hindi
- Good typing skills of a minimum of 30 words/ minute with 95% accuracy
Personality (Evident in spoken & written interaction)
- Spoken-Pleasant demeanor (warm, respectful tone, modulated speed, easy to understand)
- Written
- Uses polite words, is not overtly casual, gives relevant responses
**Responsibilities**:
- Establishing a relationship of trust with the customer, by ensuring qualitative service
(empathy and efficiency, excellent communication)
- Learning the product and services offered thoroughly, so as to provide timely and efficient
resolutions to issues raised
- Troubleshooting problems and seeing them through to resolution
- Escalating unresolved issues to the appropriate internal teams
Salary hike on last package
Rotational Shift
Only Work from office
Job Location : Noida
kindly share your CV
**Salary**: ₹18,000.00 - ₹24,000.00 per month
Schedule:
- Day shift
- Rotational shift
**Experience**:
- total work: 1 year (preferred)
Work Location: In person
**Speak with the employer**
+91 9285000408
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