Customer Service Representative

6 months ago

Gurgaon, India 1point1 solution pvt.ltd Full time

Job Description: Customer Service Representative (Graduate Fresher/Experienced)

Location: Gurgaon, India

**Salary**: Up to 25k Inhand plus performance-based incentives

Shift: Day Shift

Job Summary:
**Responsibilities**:
Identify and assess customers' needs to achieve satisfaction, escalating complex issues to the appropriate departments when necessary.

Resolve product or service-related problems by clarifying issues, determining the cause of the problem, selecting and explaining the best solution, and following up to ensure resolution.

Maintain a high level of product knowledge to effectively address customer concerns and inquiries.

Assist customers with order placement, tracking, cancellations, and returns, ensuring a smooth and hassle-free experience.

Build sustainable relationships and trust with customers through open and interactive communication.

Follow company policies and procedures to ensure consistent service delivery and customer satisfaction.

Collaborate with cross-functional teams to improve processes, products, and services based on customer feedback.

Meet and exceed performance metrics and targets, contributing to team and individual goals.

**Requirements**:
Graduates or undergraduates (freshers/experienced) are welcome to apply.

Excellent communication skills in English (both verbal and written).

Strong problem-solving and decision-making abilities.

Empathetic and patient, with a customer-centric mindset.

Ability to multi-task and manage time effectively.

Familiarity with customer relationship management (CRM) systems is a plus.

Willingness to work in a day shift schedule.

Proven ability to work in a team environment.

Prior experience in a customer service or call center role is preferred but not mandatory.

**Benefits**:
Competitive salary up to 25K Inhand.

Performance-based incentives to reward high achievers.

Comprehensive training and ongoing support to enhance your skills.

Positive work environment with opportunities for growth and advancement.

Medical insurance coverage and other benefits as per company policies.

**Job Types**: Full-time, Regular / Permanent

**Salary**: ₹18,000.00 - ₹25,000.00 per month

**Benefits**:

- Provident Fund

Schedule:

- Day shift

Supplemental pay types:

- Performance bonus

**Education**:

- Bachelor's (preferred)

**Experience**:

- total work: 1 year (preferred)
- Customer service: 1 year (preferred)

**Language**:

- English (preferred)
- Hindi (preferred)

Ability to Commute:

- Gurugram, Haryana (preferred)

Ability to Relocate:

- Gurugram, Haryana: Relocate before starting work (preferred)

**Speak with the employer**
+91 8375097765

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