Spa Coordinator

2 weeks ago


Mumbai, India Myrah Spa Full time

**Position**: Spa Coordinator

**Day off**: Any weekday as decided by Management.

**Job Scope**: To assist the manager for the overall smooth operations of the spa.

**Reception Duties**
- To be well versed with spa software and each and every spa/Salon treatment in menu for accurate bookings at the desk.
- To handle all guest spa bookings on phone and for walk-in clients.
- Hande all guest cash transactions at the reception.
- Handle all reception and desk responsibilities

**Guest Reception**
- To understand each and every treatment from the spa/salon menu and be able to offer a consultation to ever guest.
- To be able to explain each service with their benefits and contraindications to the guest.
- To have a perfect knowledge of all retail products.
- To ensure the guests check in and check out procedures according to guest reception protocol and Branding Strategy.

**Guest Relationship Management**
- All record and consultation form details to be updated on the system
- Ensuring there are zero complaints at the spa and if any, handling them or bringing it to attention of management immediately.
- To update call log on system each day and ensure proper follow ups and maintained.
- Proper follow-up’s maintained of retail sales.
- All Package, Rewards program and special membership details maintained.

**Spa Administration**
- To follow all Policies
- To liaison with all spa maintenance staff (plumbers, electricians, steam guy, carpenters, security, housekeeping etc.)
- To monitor that all phone, electricity, water bills are received and paid on time.
- To liaison with management and accounts for all vendor payments and ensure they are made on time.
- To supervise and look into entire spa administration.

**Housekeeping**
- To prepare weekly housekeeping rooster
- To have a daily briefing with housekeeping and maintenance team (security, valet etc.) & allocate daily task sheets to housekeepers

**Reports**
- To generate spa performance reports from system, to be duly filed and submitted to management.

**Salary**: ₹20,000.00 - ₹30,000.00 per month

Schedule:

- Rotational shift

Supplemental pay types:

- Performance bonus
- Yearly bonus

Application Deadline: 08/01/2023



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