Front Office Executive

1 month ago

Mumbai, India O2 Spa Full time

Ode Spa, India’s leading and only spa chain is operating across 15 cities and in major Airports, Five Star Hotels, high-rise Malls and upscale locations. Expanding by leaps and bounds with a staff of over 500+ and catering to over 1500 customers every single day in several world class spas, Ode is well poised to take the Indian wellness industry by a storm.
- POSITION: _**FRONT OFFICE EXECUTIVE**_
- EXPERIENCE: 0-5 YEARS_
- QUALIFICATION: GRADUATE (FRESHERS) 10+2 (EXPERIENCED)_
- INDUSTRY: HOSPITALITY/RETAIL/WELLNESS/FITNESS/SPORTS/BEAUTY_
- WORKING HOURS: 9HRS SHIFT_

We are looking for a Front Office Executive

Front Office Executive will act as the ‘face’ of our company and ensure our customers receive a heartwarming welcome.

**Requirements**:
Ø Proven work experience as a Front desk Executive or Reception Executive will be added advantage.

Ø Should combine a pleasant personality with a dynamic professional attitude to supervise and lead team.

Ø Proven work experience in People Skills, Customer Service, & Guest Relations.

Ø A passion for delivering exceptional levels of guest service

Ø Good Knowledge of Sales. And ability to achieve the given Sales Targets.

Ø Hands on experience with office machines (e.g. fax machines and printers).

Ø Thorough knowledge of customer service, office management and basic bookkeeping procedures.

Ø Proficiency in English (oral and written).

Ø Solid knowledge of MS Office, particularly Excel and Word.

Ø Excellent communication and people skills.

Ø Good organizational and multitasking abilities.

Ø Problem-solving skills.

**Responsibilities**:
Ø Managing and training the Front Office staff

Ø Ensuring the front desk provides a professional and friendly service for guests

Ø Dealing with guests

Ø Arranging staff scheduling

Ø Acting as liaison between Spa Executive and staff

Ø Diplomacy and the ability to communicate clearly

Ø Firm leadership skills

Ø The ability to multitask, prioritize and manage time

Ø The ability to perform under pressure

Ø Must be highly motivated

Ø Coordinate all front desk activities, including calls, reservations and guests services.

Ø Should be able to deal efficiently with complaints and has a solid customer service approach.

Ø Ensure front desk is tidy and has all necessary stationery and material (e.g. pens, forms and informative leaflets).

Ø Train, supervise and support office staff, including receptionists, security guards and call center agents.

Ø Schedule shifts.

Ø Ensure timely and accurate customer service.

Ø Handle complaints and specific customers requests.

Ø Troubleshoot emergencies.

Ø Monitor stock and order office supplies.

Ø Ensure proper mail distribution.

Ø Prepare and monitor office budget.

Ø Keep updated records of office expenses and costs.

Ø Ensure company’s policies and security requirements are met.

Ø Meeting the Sales Targets.

Ø Maximize revenue generation of the Spa.

**Job Types**: Full-time, Regular / Permanent

**Salary**: ₹12,000.00 - ₹18,000.00 per month

**Benefits**:

- Health insurance

Schedule:

- Rotational shift

Supplemental pay types:

- Performance bonus

**Speak with the employer**
+91 7207771785
- Health insurance

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