Learning Experience Designer, Worldwide Selling
6 months ago
1+ years of program or project management experience
Your primary responsibility is to create great learning experiences for agents; to support them during new hire training, upskill, and other learning experiences (such as store launches, SOP changes, tool training) that provide them the resources they need to effectively do their job.
We improve learner capabilities and performance through continuous learning, inclusive curriculum design, localization, video-based learning, enhanced practice through case studies, proactive maintenance of our curricula, and by measuring the learner experience through Voice of Customer feedback mechanisms and curriculum evaluation.
Key job responsibilities
- Determine, recommend, and document performance objectives, project instructional standards, learner engagement strategies, and evaluation plan based on the business and learner needs.
- Design solutions including different modalities such as classroom learning including activities, interactive eLearning, simulations, case studies, etc.
- Develop course content including, but not limited to, measurable performance objectives, scenarios, simulations, audio scripts, progress checks, performance evaluations, reference glossaries, and assessments.
- Scope or contribute to scoping effort based on the solution design.
- Gather, develop, and write content based on interviews with stakeholders and SMEs.
- Develop course material in tools such as Storyline, Rise, Xyleme, Questionmark, etc.
- Revise and rewrite course content based on data illustrating ROI or efficacy of learning modules.
- Manage learning content/updates residing on SharePoint or other content management systems.
- Upload, test and maintain content to an LMS.
- May work with vendors for larger programs to review the tooling and learning deliverables being created.
A day in the life
Adhering to the core principles of adult learning, we create learning materials that are engaging and interactive for learners to increase knowledge retention and recall. Our goal is to build comprehensive and data-driven learning interventions and assessments that will produce robust insights to inform development activities. We work with Operations, Business, Program & Training Delivery teams to identify scope of training through a standardized job-analysis process to support investigators/associates through their lifecycle. We use modalities such as instructor-led, blended, and independent learning to build quality learning experiences and periodically evaluate them to assess effectiveness.
About the team
The Learning Experience Design (LXD) team includes Learning Experience Designers (LXDs), Video Producers (VPs), Program Managers, and Managers. We provide agents with learning that will enable them to make faster decisions with zero defects. Human judgment is an integral part of our decision process. We invest in building a highly skilled, motivated workforce whose expertise is critical in the development of our systems and processes.
1. Process Training
**New Hire**: We develop foundational learning content to support new hires and help them prepare to perform the tasks and activities related to their role.
**Upskill**: Content developed to support learning for tenured associates/investigators on new set of skills defined as per the progression path.
**Continuing Education**: Content developed to support learning for associates/investigators during ramp/nesting phase and refresher learning developed to reinforce critical concepts and procedures identified through targeted analysis.
**2. Business Initiatives**: We consult with our stakeholders to review & identify learning needs to support business initiatives such as store launches & expansions, product and tool development, automation and machine translation, process and policy launches/updates.
**3. Defect reduction**: Learning solutions and consultation focused on addressing and preventing associate/investigator-controllable defects.
Hyderabad, TS, IND | Virtual Location - KA | Virtual Location - TS
- Experience in requirement gathering and ability to identify clear performance objectives and create design documents.
-
Hyderabad, Telangana, India ADCI - BLR 14 SEZ - F07 Full time2+ years of program or project management experience - 2+ years of working experience in Instructional Design. - Working experience in Articulate Storyline and PowerPoint presentations. - Experience in deploying learning content in LMS. - Ability to collaborate with SMEs, global stakeholders, and managers. - Experience in requirement gathering and ability to...
-
Learning Experience Designer
2 months ago
Hyderabad, Telangana, India ADCI HYD 13 SEZ Full time10 + years of relevant experience in Instructional Design, curriculum development - Ability to deal with ambiguity and prioritize, manage, and complete projects with tight deadlines - Experience conducting a training needs analysis to identify the core problem to be solved in order to achieve desired business results - Experience using data and metrics to...
-
Learning Experience Design, Agi Data Services
6 months ago
Hyderabad, Telangana, India ADCI HYD 16 SEZ Full time5+ years experience in Instructional Design, Instructional Technology, or Learning Technology 3+ years experience using eLearning development tools such as Articulate Storyline, Rise, Camtasia, Adobe Photoshop, Adobe Illustrator, Adobe Premier Pro, Vyond, and Captivate and other video editing and graphic design software. Experience in working or contributing...
-
Learning Experience Designer
6 months ago
Hyderabad, Telangana, India ADCI HYD 13 SEZ Full time2+ years of program or project management experience - 2-4 years relevant experience in an instructional or learning experience design role - Experience designing and developing interactive training materials in multiple modalities, including ILT, e-learning, video, and/or job aids - Demonstrated ability to communicate information clearly and facilitate...
-
Security Solutions Architect, Amazon Selling
8 months ago
Hyderabad, Telangana, India Amazon Dev Center India - Hyderabad Full timeBachelor's degree - Experience in any of the following: Cloud Architecture, Systems Design, Software Development, Infrastructure Architecture, Data Engineering or DevOps The Solutions Architect role is a unique balance of technical depth and customer-facing experience to work with customers and internal teams to craft scalable, secure solutions. As a...
-
Sales Trainer-turbocross Sell
6 months ago
Hyderabad, Telangana, India IDFC FIRST Bank Full time**Role/ Job Title**: Sales Trainer-Turbo Cross Sell **Function/ Department**: Turbo Cross Sell **Job Purpose**: The role entails the responsibility of Preparing Sales Trainers for effective delivery, by conducting orientation to sales process and products. It includes administering and training a team of executives to business in that particular...
-
Experience Designer Ii
6 months ago
Hyderabad, Telangana, India Verizon Full time**When you join Verizon**: Verizon is one of the world’s leading providers of technology and communications services, transforming the way we connect around the world. We’re a human network that reaches across the globe and works behind the scenes. We anticipate, lead, and believe that listening is where learning begins. In crisis and in celebration, we...
-
Principal Experience Designer
1 month ago
Hyderabad, Telangana, India Verizon Full time**When you join Verizon**: You want more out of a career. A place to share your ideas freely — even if they’re daring or different. Where the true you can learn, grow, and thrive. At Verizon, we power and empower how people live, work and play by connecting them to what brings them joy. We do what we love — driving innovation, creativity, and impact in...
-
Candidate Experience Representative
1 month ago
Hyderabad, Telangana, India IQ-EQ Full time**Company Description** IQ-EQ is a leading Investor Services group which combines global expertise with an unwavering focus on client service delivery. We support fund managers, global companies, family offices and private clients operating worldwide. - Coordinate with hiring managers and interview panels to ensure smooth and efficient interview processes -...
-
Azure Cloud Administrator
6 months ago
Hyderabad, Telangana, India ITC WORLDWIDE Full timeITC WORLDWIDE is seeking an experienced **Azure Cloud Administrator** **Hyderabad** Experience: 8+ years Mandatory Skills: Planning Azure Virtual Desktop Architecture Implementing your Azure Virtual Desktop Infrastructure Manage Access and Security Manage User Environment and Apps Monitor and maintain your Azure Virtual Desktop...
-
UX Designer
1 month ago
Telangana, India Otis Full timeDate Posted: 2024-11-08 Country: India Location: Unit 2A & 2B (Octave Block), 6th floor, Parcel - 4, Salarpuria Sattva - Knowledge City, Madhapur, Hyderabad, Telangana, India, Zip/Postal Code: 500081 Job Title: UX Designer Years Of Experience: 6-10 Years Role Overview: We are seeking a skilled and craft-oriented UX Designer to join our team. This is a...
-
Experience Designer Ii
3 weeks ago
Hyderabad, Telangana, India Verizon Full time**When you join Verizon**: You want more out of a career. A place to share your ideas freely — even if they’re daring or different. Where the true you can learn, grow, and thrive. At Verizon, we power and empower how people live, work and play by connecting them to what brings them joy. We do what we love — driving innovation, creativity, and impact in...
-
Instructional Designer
4 months ago
Hyderabad, Telangana, India Infor Full timeGeneral information- Country - India - State - Telangana - City - Hyderabad - Job ID - 41591 - Department - Education - Description & RequirementsA Day in The Life Typically Includes: - Collaborate with Subject Matter Experts (SMEs) to identify and acquire necessary product content and knowledge through active listening and thorough review of source...
-
Technology-enabled Instructional Designer
6 months ago
Hyderabad District, Telangana, India Medtronic Full time**Careers that Change Lives** A career at Medtronic is unparalleled. We are purposeful, committed, and driven by a fundamental mission to alleviate pain, restore health, and extend life for millions worldwide. Join us and lead pivotal Salesforce initiatives at the world’s foremost medical device company, where embracing challenges, achieving consistent...
-
Commercial Training Instructional Designer
6 months ago
Hyderabad District, Telangana, India Medtronic Full time**Careers that Change Lives** A career at Medtronic is unparalleled. We are purposeful, committed, and driven by a fundamental mission to alleviate pain, restore health, and extend life for millions worldwide. Join us and lead pivotal Salesforce initiatives at the world’s foremost medical device company, where embracing challenges, achieving consistent...
-
Python Solution Architect/lead-t3
2 months ago
Hyderabad, Telangana, India ITC WORLDWIDE Full time7+ years of professional software development experience. - Advanced English is required. - Proven experience as a Solutions Architect or similar role in a technical environment. Meaningful experience in frontend technologies such as React, Ember.js, Angular, Vue, or React Native. - Meaningful experience in backend technologies such as Node, Java, or Ruby on...
-
Interior Designer
6 months ago
Hyderabad, Telangana, India BoConcept India Full timeDESIGN CONSULTANT **Job Overview**: - Do you want to work for Denmark's leading modern furniture and interiors chain in the world with almost 300 stores worldwide in 65 different countries? - Looking to recruit a talented individual, with a hunger for growth and who wants to become a part of our ever-expanding story(8 stores in 7 years) - To...
-
Interior Designer
6 months ago
Hyderabad, Telangana, India BoConcept India Full timeDESIGN CONSULTANT **Job Overview**: - Do you want to work for Denmark's leading modern furniture and interiors chain in the world with almost 300 stores worldwide in 65 different countries? - Looking to recruit a talented individual, with a hunger for growth and who wants to become a part of our ever-expanding story(8 stores in 7 years) - To...
-
Field Sales Executive
3 months ago
Hyderabad, Telangana, India Caprics Learning Lab Full timePosition Overview: As a Field Sales Representative, you will be responsible for promoting and selling our curriculum products and services to schools, distributors, and educational institutions within your designated territory. You will play a critical role in building and maintaining relationships with educators, administrators, and decision-makers to drive...
-
Graphic Designer
4 weeks ago
Banjara Hills, Hyderabad, Telangana, India BBETTER Full timeBBETTER: We are one of India's fastest growing healthcare brands. We make health supplements and medical supplies that we can confidently give to our family & friends. The company is founded by serial entrepreneurs and is backed by few of India’s most successful entrepreneurs. We also run a health podcast Settle Or BBETTER, which is in the top 10% most...