Coustomer Care Executive
6 months ago
According to a typical Customer Care Officer job description, the primary roles of a customer care executive in a BPO are as follows:
- Efficiently handling inbound and outbound calls and transferring them to the relevant agent or department as per telecalling script.
- Conducting surveys to collect data about customer satisfaction, churn rate, brand image and awareness, etc.
- Analyzing and reporting customer data to devise new strategies or update the existing ones
- Making appointments that fit into the schedule of the client and the customer.
- Informing the customers about updates, deals, offers, promotions, policies, and keep sales funnel in motion.
- Assisting them if they are facing a problem and troubleshooting it.
- Ensuring the customer has a positive experience with the company.
- Fostering a healthy relationship between the client and the customer.
- Overseeing timely delivery and payment of sales orders.
- Handling all Voice and Non-Voice Processes in BPOs & Call centers.
In addition to these primary duties, the roles and responsibilities of a customer care executive in a BPO include some higher-level functions.
Pay: Up to ₹14,500.00 per month
Schedule:
- Rotational shift
**Education**:
- Higher Secondary(12th Pass) (required)
**Language**:
- Hindi (required)
- English (required)
Work Location: In person
**Speak with the employer**
+91 8269697709
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