International Customer Support Bpo Process
3 weeks ago
US Real Estate & Ecommerce product Sales
Excellent English communication is a must requirement.
Night Shift.
**Experience**: 2+ Years
**Location**: Bhubaneswar, Odisha
**Job type**: Full time, WORK FROM OFFICE
Minimum 2 year of corporate experience required. Minimum 2 years of International calling experience required.
**Excellent English communication is a must
**Responsibilities**
- Maintain an updated knowledge of the organization's products, services, and customer service policies
- Identifying customer needs.
- Forwarding and escalating inquiries to relevant individuals and departments.
- Contacting customers to give them accurate feedback on the progress of their inquiries.
- Provide a simple and clear explanation to customer questions and check for customer understanding and acceptance
- Recommend new products or services or make suggestions for improvements by identifying relevant features and benefits
- Updating customer information as required.
- Maintaining confidentiality of information.
- Establish and maintain good rapport with customers by using positive language and anticipating their needs
- Performing other duties as the need arises.
**Job Types**: Full-time, Permanent
**Salary**: From ₹20,000.00 per month
**Benefits**:
- Paid sick time
- Paid time off
Schedule:
- Night shift
- US shift
Supplemental pay types:
- Performance bonus
- Yearly bonus
Ability to commute/relocate:
- Bhubaneswar, Khordha - 751031, Odisha: Reliably commute or planning to relocate before starting work (required)
**Education**:
- Higher Secondary(12th Pass) (preferred)
**Experience**:
- total work: 2 years (preferred)
- Customer service: 2 years (preferred)
**Language**:
- English (required)
- Hindi (preferred)
**Speak with the employer**
+91 9853223385
Expected Start Date: 01/09/2023
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