Customer Service Representative

3 weeks ago

Taltala Kolkata West Bengal, India Travel Times (India) Pvt Ltd Full time

Customer Service: Providing excellent customer service to enhance customer satisfaction and loyalty. This involves responding to customer inquiries, addressing complaints, and resolving issues effectively and efficiently.

Reservation Management: Assisting customers with booking and managing their travel arrangements, including trains, accommodations, transportation, and activities. This may involve using reservation systems or software to process bookings, make changes, and provide customers with necessary information.

Itinerary Planning: Collaborating with customers to create personalized travel itineraries based on their preferences, budget, and available resources. This includes suggesting attractions, destinations, and activities that align with the customer's interests and providing detailed information about the chosen options.

Relationship Building: Developing and nurturing long-term relationships with customers to foster loyalty and repeat business. This involves building rapport, understanding customer needs and preferences, and offering personalized recommendations and offers.

Up selling and Cross-selling: Identifying opportunities to enhance the customer's travel experience by promoting additional services, upgrades, or add-ons. This may include suggesting premium accommodations, travel insurance, guided tours, or special packages that align with the customer's interests.

Feedback Management: Gathering customer feedback and reviews to evaluate their satisfaction levels and identify areas for improvement. Acting upon customer feedback, addressing concerns, and making necessary changes to enhance the overall customer experience.

1.Crisis Management: Handling customer concerns and providing support during unforeseen events or crises such as train cancellations, natural disasters, or travel advisories. This may involve rebooking arrangements, providing alternative options, and assisting with emergency services if required.

2.Product Knowledge: Maintaining a deep understanding of the company's tourism products, services, and destinations. Staying updated on industry trends, new attractions, and local events to provide accurate and relevant information to customers.

3.Collaboration: Working closely with other departments such as sales, marketing, operations, and tour guides to ensure seamless coordination and delivery of services. Sharing customer feedback and insights to improve overall operations and enhance the customer experience.

**Salary**: ₹10,000.00 - ₹12,000.00 per month

**Benefits**:

- Flexible schedule
- Health insurance
- Paid sick time
- Paid time off

Schedule:

- Day shift

Ability to commute/relocate:

- Taltala, West Bengal: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Higher Secondary(12th Pass) (preferred)

**Experience**:

- Customer service: 3 years (preferred)
- total work: 3 years (preferred)

**Language**:

- Hindi, Bengali, English (preferred)
- English, Hindi, Bengali (preferred)

Work Location: In person

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