Customer Service Representative
1 month ago
Hiring for Cab vertical
Post - Customer Service Representatives/ Office Executive
Job Location - Kolkata (Kasba)
**Responsibilities**:
1. Research and identify potential vendor partners (cab owners/drivers) through various sources.
2. Make outbound calls to prospective vendors to introduce our agency and services.
3. Explain the benefits of partnering with our agency, including revenue opportunities and support.
4. Handle inquiries, address concerns, and provide information on our vendor partnership program.
5. Convert interested vendors into registered partners.
6. Ensure vendors meet our quality and regulatory standards.
7. Maintain accurate records of calls, conversations, and vendor interactions.
8. Collaborate with the operations team to ensure seamless onboarding.
9. Meet and exceed vendor acquisition targets.
**Requirements**:
1. 1-2 years of experience in telemarketing, sales, or business development.
2. Excellent communication, persuasion, and negotiation skills.
3. Ability to work in a fast-paced environment.
4. Strong analytical and problem-solving skills.
5. Familiarity with the transportation industry (an advantage).
**Skills**:
1. Effective communication
2. Sales and marketing
3. Business development
4. Time management
5. Teamwork
6. Problem-solving
7. Basic computer knowledge
**Key Performance Indicators (KPIs)**:
1. Number of vendors contacted daily/weekly
2. Conversion rate of interested vendors to registered partners
3. Quality of vendors onboarded (meeting agency standards)
4. Vendor retention rate
**Job Types**: Full-time, Permanent
Pay: ₹15,000.00 - ₹30,000.00 per month
Schedule:
- Morning shift
Supplemental Pay:
- Performance bonus
Application Question(s):
- Are you interested in working with CAB industry?
- How soon you can join us?
**Education**:
- Bachelor's (preferred)
**Experience**:
- Customer service: 1 year (preferred)
**Language**:
- Hindi (preferred)
Work Location: In person
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