Customer Support Executive

6 months ago

Pune Maharashtra, India The Cancer Vet Full time

**Designation**: Customer Support Executive

**Department**: Operations

**Job Summary**: We at The Eye Vet are currently seeking a motivated and passionate Customer Support Executive to join our Chain of Veterinary Clinics. As the first point of contact for our esteemed pet parents, you will play a crucial role in providing superior customer service and managing appointments, helping them solve their queries while ensuring seamless clinic operations

**Key Responsibilities**:

- Answer incoming calls from pet parents in a professional and in most efficient manner to provide them with the required information and services.
- Schedule, reschedule, and cancel appointments as per caller's request or the clinic's requirements.
- Provide answers to inquiries related to services, working hours, directions, fees and other clinic related questions.
- Coordinate with veterinary staff to ensure all appointments are confirmed, and any changes are communicated promptly to the pet parents as well as to the Clinic staff.
- Maintain a thorough understanding of all services, treatments, and products offered at the clinic to provide accurate information to callers.
- Document calls, including nature of enquiry, provided response, any necessary follow-up actions.
- Assist with emergencies by providing necessary information and transferring calls to the appropriate medical staff.
- Follow communication scripts when handling different topics and adhere to all communication procedures, guidelines, and policies.
- Develop strong relationships with pet parents, showing empathy and understanding for their pets' situations and needs.

**Qualifications & Skills**:

- A degree in any field/stream. - Excellent communication skills and the ability to handle challenging situations calmly and effectively.
- Strong organizational skills with a keen attention to detail.
- Proficiency in using computer systems, including appointment scheduling software and customer relationship management (CRM) systems.
- Strong problem-solving abilities and a customer-centric approach. Ability to work in a fast-paced, high call volume environment.
- Passion for animals and understanding of basic animal care is a plus.
- Strong command over languages such as English, Hindi, and Marathi.
- Knowledge of conflict resolution techniques is preferable.
- Telephone Etiquettes

**Shift Timings**:

- Work from office 9 to 7 PM (Monday to Saturday)
- This is an excellent opportunity for individuals who wish to make a difference in the lives of pets and their families. If you are a compassionate and dedicated professional who loves animals, we would love to hear from you.

**About The Eye Vet**

The Eye Vet is India's first and only specialty veterinary ophthalmology clinic that offers complete eye care for animals including consultations, diagnostic tests, advanced ophthalmic surgeries. The state-of-the art clinics have world class facilities including advanced operating theaters that are equipped beyond international norms.

It is also India’s pioneering Veterinary Ophthalmology Practice and Training Institute, which offers certificate courses and training programs designed specifically for Veterinarians in Primary Practice that will help the Veterinarians in diagnosing and treating ophthalmic conditions.

Work Location: In person

**Speak with the employer**
+91 7507774315

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