Customer Care Executive
6 months ago
Customer Service Executive is a critical part of our mission to deliver timely, accurate, and professional B2B Sales service to all customers. This vital position requires an action-oriented, flexible problem-solver who will assist customers in expediting orders and correcting post-sales problems. Executive communicates with customers primarily through mail, chat and utilizes a variety of software tools to navigate customer accounts, research, and communicate effective solutions in a fast-paced environment.
**Job Requirement:
- **
- Good comprehension skills - ability to clearly understand and address customer issues appropriately
- Good composition skills - ability to compose grammatically correct, concise, and accurate written responses
- Effective time management skills and ability to prioritize work time to ensure productivity and department standards
- Excellent B2B Sales skills, including maintaining focus on the customer issue
- Ability to empathize with and prioritize customer needs
- Demonstrates interpersonal skills with a diverse customer base
- Demonstrates conflict resolution, negotiation, and de-escalation skills
- Demonstrates ownership to resolve challenging customer issues, escalating when necessary
- Ability to determine customer needs and provide appropriate solutions
- Maintain regular and reliable attendance, including the daily schedule as assigned
**Salary**: ₹150,000.00 - ₹300,000.00 per year
**Benefits**:
- Leave encashment
- Paid time off
Schedule:
- Day shift
Supplemental pay types:
- Performance bonus
-
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