L3 Authentication Operations Support

3 weeks ago

Chennai, India Citi Full time

The job is heavy on client interaction and should have a good command of English, possess strong oral and written business communication skills.

**Key Responsibilities**:
Support business and work with System administrators, developers and analysts with troubleshooting issues.

Perform change management and incident management utilizing documented procedures through Service Now (SN) or similar change management tool.

Be the point of contact for the Level 2 Team escalation.

Document problem resolutions and publish knowledgebase.

Work with vendor support teams, System administrators / architects on a regular basis and have the ability to track the issue to closure as Level 3 SME.

Support maintenance and migrations on the infrastructure servers.

Regular weekend work and 12/7 L3 Operations support is expected with no night shifts.

**Must-have Skills**:
6-10 years of relevant industry experience in one or more of the following:
Must have understanding of enterprise authentication/authorization solution, Identity and Access Management technologies.

Strong ability to utilize Unix and Linux systems like Red hat Enterprise Linux 8.x/7.x/ 6.x.

Must have good work ethic and follow documented process.

Should have very good attitude and work as a good team player.

Should have the agile personality to proactively take a lead role as needed.

**Desired Skills**:
Knowledge of Lightweight Directory Access Protocol.

Experience supporting REST and SOAP API web services calls.

Experience in scripting and programming languages like JAVA, Javascript, Python.

**Qualifications**:
6-8 years of relevant experience

Consistently demonstrates clear and concise written and verbal communication

Proven influencing and relationship management skills

Proven analytical skills

**Education**:
Bachelor’s degree/University degree or equivalent experience

Master’s degree preferred

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.
- **Job Family Group**:
Technology
- **Job Family**:
Information Security
- **Time Type**:
Full time
- Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

View the "**EEO is the Law**" poster. View the **EEO is the Law Supplement**.

View the **EEO Policy Statement**.

View the **Pay Transparency Posting

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