Sse - Oss Bss L3 Application Support

4 months ago


Chennai Tamil Nadu, India Prodapt Full time

Overview:

- Strong knowledge in Tech Skill (Java/.NET/C/C++, Shell Scripting, Python, SQL, etc)
- Good Understanding on support cycle and Production deployments
- Excellent problem-solving and analytical skills
- Experience in handling support tickets. Ticket management efficiencies i.e. response time, resolution time, providing regular updates, SLAs. Own RCA submission for P1/P2 tickets within SLA. Automating repeated tasks is MUST to have

needed. Responsibilities:

- Responsible for providing Tier 3 (L3) support to customers by researching, diagnosing, troubleshooting issues, and resolving incidents and providing support for software bugs and other technical problems.
- Excellent verbal and written communication skills
- Must have experience in the role of 24X7 Production Support and Maintenance activities. Work on different shifts.

**Requirements**:

- Responsible for providing Tier 3 (L3) support to customers by researching, diagnosing, troubleshooting issues, and resolving incidents and providing support for software bugs and other technical problems.
- Excellent verbal and written communication skills
- Must have experience in the role of 24X7 Production Support and Maintenance activities. Work on different shifts.
- Following standard procedures for proper escalation of unresolved issues to the appropriate internal teams
- Provide technical training and support to internal teams as



  • Chennai, Tamil Nadu, India Prodapt Full time

    Overview: - Strong knowledge in Tech Skill (React Js, Android, Node Js, Oracle Db and MERN Stack) - Good Understanding on support cycle and Production deployments - Excellent problem-solving and analytical skills - Experience in handling support tickets. Ticket management efficiencies i.e. response time, resolution time, providing regular updates, SLAs. Own...


  • Chennai, India Prodapt Full time

    Overview: - Strong knowledge in Tech Skill (Java/.NET/C/C++, Shell Scripting, Python, SQL, etc) - Good Understanding on support cycle and Production deployments - Excellent problem-solving and analytical skills - Experience in handling support tickets. Ticket management efficiencies i.e. response time, resolution time, providing regular updates, SLAs. Own...

  • Solution Architect

    4 months ago


    Chennai, India Capleo Global Solutions Pvt LTD Full time

    **Position** - Solution Architect - OSS- Grade- M1C- Reporting to- Engineering Head- Location- Hyderabad- Qualification- B.E / B. Tech / M.E / M. Tech- Preference- ECE/CS- Experience - (overall)- 10-15 Years (Telecom OSS)- Experience - (similar projects)- 8-10 Years- Skillset- Application Awareness: HPE-vTeMIP, UTM, UMB, UCA, UOC, OSSM, FAS; MF-NNMi, UCMDB,...

  • Solution Design

    4 months ago


    Guindy, Chennai, Tamil Nadu, India Prodapt Full time

    Overview: Business Analyst, Solution Design, Process Design, Service Design **Responsibilities**: Accountable for defining the solution design of OSS/BSS solutions in adherence to the architecture, customer requirements and contractual outcomes Accountable for ensuring project delivery of multi-domain BSS/OSS solutions Requirements gathering for creating...

  • Lla QA Sses

    4 months ago


    Guindy, Chennai, Tamil Nadu, India Prodapt Full time

    Overview: Prodapt is looking for a Manual tester with Telecom background with 3 to 5 yrs of experience for Chennai location who can general work mode(NO WFH/ Hybrid). **Responsibilities**: We are seeking a Manual Tester to join our team immediately. As a Manual Tester, you will play a crucial role in ensuring the quality and reliability of our...

  • Solution Design

    3 months ago


    Guindy, Chennai, Tamil Nadu, India Prodapt Full time

    Overview: Business Analyst, Solution Design, Process Design, Service Design **Responsibilities**: Accountable for defining the solution design of OSS/BSS solutions in adherence to the architecture, customer requirements and contractual outcomes Accountable for ensuring project delivery of multi-domain BSS/OSS solutions Requirements gathering for creating...

  • Telecom Domain Expert

    2 weeks ago


    chennai, India InfoVision Inc. Full time

    Role : Telecom Domain Expert ( Solution Architect )Location : ChennaiSalary : 35 LPA UptoExp : 12-18 Years of relevant IT exp ( Telecom Domain)Notice Period : 45 Days Max ( Immediate Joiners preferred )Roles & Responsibilities:12 to 16 years of experience, Should have an excellent understanding of the Telecom Domain, and experience of Consulting / Solution...

  • Openshift L3

    4 months ago


    Chennai, Tamil Nadu, India NTT DATA Full time

    OpenShift L3 Roles & Responsibilities: - Manage the container platform ecosystem - Manage Installation, upgrade, patching, Monitoring - Cluster capacity management - Provide L3 support for OCP (OpenShift) administration Essential Skills / Knowledge: - Hands-on experience in PAS (OpenShift / Kubernetes) - Expertise with REDHAT OpenShift Container...

  • Telecom Domain Expert

    2 weeks ago


    Chennai, India InfoVision Inc. Full time

    Role : Telecom Domain Expert ( Solution Architect )Location : ChennaiSalary : 35 LPA UptoExp : 12-18 Years of relevant IT exp ( Telecom Domain)Notice Period : 45 Days Max ( Immediate Joiners preferred )Roles & Responsibilities:12 to 16 years of experience, Should have an excellent understanding of the Telecom Domain, and experience of Consulting / Solution...

  • Telecom Domain Expert

    2 weeks ago


    Chennai, India InfoVision Inc. Full time

    Role : Telecom Domain Expert ( Solution Architect ) Location : Chennai Salary : 35 LPA Upto Exp : 12-18 Years of relevant IT exp ( Telecom Domain) Notice Period : 45 Days Max ( Immediate Joiners preferred ) Roles & Responsibilities: 12 to 16 years of experience, Should have an excellent understanding of the Telecom Domain, and experience of Consulting...


  • chennai, India InfoVision Inc. Full time

    Role : Telecom Domain Expert ( Solution Architect ) Location : Chennai Salary : 35 LPA Upto Exp : 12-18 Years of relevant IT exp ( Telecom Domain) Notice Period : 45 Days Max ( Immediate Joiners preferred ) Roles & Responsibilities: 12 to 16 years of experience, Should have an excellent understanding of the Telecom Domain, and experience of Consulting...

  • Telecom Domain Expert

    2 weeks ago


    Chennai, India InfoVision Inc. Full time

    Role : Telecom Domain Expert ( Solution Architect )Location : ChennaiSalary : 35 LPA UptoExp : 12-18 Years of relevant IT exp ( Telecom Domain)Notice Period : 45 Days Max ( Immediate Joiners preferred )Roles & Responsibilities:12 to 16 years of experience, Should have an excellent understanding of the Telecom Domain, and experience of Consulting / Solution...


  • chennai, India InfoVision Inc. Full time

    Role : Telecom Domain Expert ( Solution Architect )Location : ChennaiSalary : 35 LPA UptoExp : 12-18 Years of relevant IT exp ( Telecom Domain)Notice Period : 45 Days Max ( Immediate Joiners preferred )Roles & Responsibilities:12 to 16 years of experience, Should have an excellent understanding of the Telecom Domain, and experience of Consulting / Solution...


  • Chennai, Tamil Nadu, India Pfizer Full time

    Role Summary The Omnichannel Services & Solutions (OSS) Solution Architect is responsible for driving the development and management of all websites, with a focus on Architecture. The Solutions Architect will take ownership of the defining best practices and have regular touchpoints with vendors and other stakeholders. Role Responsibilities- Gather input...

  • Oss Solution Architect

    4 months ago


    Chennai, Tamil Nadu, India Pfizer Full time

    Role Summary The Omnichannel Services & Solutions (OSS) Solution Architect is responsible for driving the development and management of all websites, with a focus on Architecture. The Solutions Architect will take ownership of the defining best practices and have regular touchpoints with vendors and other stakeholders. Role Responsibilities- Gather input...


  • tamil nadu, India Ovyo Full time

    Core Assurance Systems Engineer About Ovyo: Ovyo is an independent recruitment services company specializing in the satellite, telecommunications, media, and broadcasting sectors. One of our long-standing clients is a leading Tier 1 satellite communications company. Due to their continued success, they are significantly expanding their teams in Chennai....


  • Coimbatore, Tamil Nadu, India IT Source Technology Full time

    **Experience**: 4 - 6 Years Please find below the mandatory skills needed for L2 and L3 Support Roles. 1. Java(core Java/Java 8), Microservices, Spring Boot, MVC and Hibernate frameworks 2. Exposure to RDBMS data base (Sybase ASE/IQ, Oracle or DB2) 3. Exposure to any cloud with end-end understanding of Web Application build and...


  • Chennai, Tamil Nadu, India Eagle Software India Pvt Ltd Full time

    **Storage Administrator (L3)** - Qualifications - B.E / B.Tech - 25 to 40k salary - Min - 5 Years - Job location: Bangalore - 9:30 to 6:30 office hours Job Location : Bangalore Eagle Group of Company Whatsapp nos - 7358149617 Name : Madras Security Printers Pvt Ltd Immediate Joiner preferred Pay: ₹25,000.00 - ₹40,000.00 per month **Benefits**: -...

  • Storage Admin

    4 months ago


    Chennai, Tamil Nadu, India MADRAS SECURITY PRINTERS PRIVATE LIMITED Full time

    **Job Position** **Storage Administrator (L3)** - Qualifications - B.E / B.Tech - 25 to 40k salary - Min - 5 Years - Job location: Bangalore - 9:30 to 6:30 office hours **Job Location**: Bangalore Eagle Group of Company **WHATSAPP NOS** - 7358149617 **Name**: Madras Security Printers Private Ltd Immediate Joiner preferred Pay: ₹25,000.00 -...


  • Ashok Nagar, Chennai, Tamil Nadu, India ZakApps Software Pvt Ltd Full time

    **Role Definition** **Responsibilities** - Provide L1 support to global users. - Classification of reported incidents, taking approvals, assigning to L2/L3 support, follow up with the team until closure - Identify and communicate the problem areas based on the incoming incidents - Addressing questions or queries promptly and politely - Be a good...