Servicenow Solution Designer

3 weeks ago

Bengaluru Karnataka, India Standard Chartered Full time

**Job**: Technology

**Primary Location**: Asia-India-Bangalore

**Schedule**: Full-time

**Employee Status**: Permanent

**Posting Date**: 15/Mar/2024, 3:58:30 AM

**Unposting Date**: Ongoing

**Role Responsibilities**

**Strategy**
- Responsible for ensuring that the ServiceNow products implemented are well maintained to meet or exceed a stakeholder’s reasonable expectations of the solution’s technical and business benefits.
- Adheres to compliance with the SDF Control Framework and Technology Standards

**Business**
- Defines and communicates, at an architectural and design level, technical solutions aligned with business problems and systems architecture
- Provide direction on keeping engagements aligned to ServiceNow implementation best practices and gives hands-on assistance with the detailed design and implementation phases of engagements through recommendations, points of view and documentation.

**Processes**
- A technologist hands on and energized by technology (ITSM, CMDB, VMWare, Cloud, Service Catalog, SCM, UI/UX, Scripting and etc)
- Interact with stakeholders to understand and develop the high-level approach and goals
- Translate requirements into workable systems, using best practice solutions
- Work with stakeholders to design an appropriate data architecture and technical process flow
- Oversee build and unit test the required functionality
- Participate in end-to-end testing of the functionality
- Create relevant documentation
- Operate in a DevOps delivery model
- Oversee day to day administration of the ServiceNow tool/environment
- Maintain the integrity of the ServiceNow tool across production and non-production environments.

**People & Talent**
- Strong stakeholder management skills in handling wide ranging and senior stakeholders across segments/product areas
- Actively listens, respecting others point of view and takes ownership of contributing the required input whilst demonstrating strong communication skills (written, interpersonal and presentational) appropriate for both a Business and Technical audience, clarifying own understanding and that of others.
- Ability to work with cross functional teams across business and technology
- Collaborate in an agile, multi-disciplinary team
- Ability to manage execution of multiple initiatives, projects and product increments delivery
- Strong perseverance and diligence towards attaining goals and effective time management.
- Self-confident individual with high level of ambition, self-motivation and dedication.
- Must have high standard of written English and good level of spoken English.

**Risk Management**
- Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.

**Governance**
- Be the ‘Gate-Keeper’ of the ServiceNow CoE technical solution delivery and best practices, ensures the governance of the process is followed by internal and external stakeholders.

**Regulatory & Business Conduct**
- Display exemplary conduct and live by the Group’s Values and Code of Conduct.
- Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
- Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.
- Lead to achieve the outcomes set out in the Bank’s Conduct Principles: [Fair Outcomes for Clients; Effective Financial Markets; Financial Crime Compliance; The Right Environment.] *
- Key stakeholders
- Global - ITSM/ITOM; GRC; Finance; Legal; HR
- Role Specific Competencies_
- Architecture Design/Technical Solution Design
- Knowledge of ServiceNow OOTB APIs, ServiceNow best practices
- Extensive experience in Cloud Platform infrastructure like AWS/AZURE/GCP (Design and implementation)
- Suitable experience in documentation of solutions provided
- ITIL Framework Concepts
- Stakeholder Management

**About Standard Chartered**

We're an international bank, nimble enough to act, big enough for impact. For more than 160 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents. And we can't wait to see the talents you can bring us.

Our purpose, to _drive commerce and prosperity through our unique diversity_, together with our brand promise, to be _here for good_ are achieved by how we each live our _valued behaviours_. When you work with us, you'll see how we value difference and advocate inclusion. Together we:

- **Do the right thing** and are assertive, challenge o

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