Customer Care Specilist

3 days ago

Dhaka Delhi Delhi, India DSM Full time

**Bring your passion. Build the future.**- Purpose of the position- .- To serve daily customer communications and help in business/ commercial activities (create PO, helps in the customer LCs and amendments), coordinate relevant peer colleagues, demand forecast in IBP, keeping customer/ business data and share updates, helps in organizing customer events and expositions, supervising and ensuring for a smooth operation at the third part warehouse for DSM.- Position context- With the growing market, CCS required to support for all import activities including LCs, coordination among SG office, intending agents and customers for timely delivery, also to open a third-party warehouse and supervise for its smooth day to day operations, so that DSM Customers at Bangladesh can served with a better lead time of product delivery.- Position content**Key areas of accountability/responsibility**
- Serve customer communications and help in logistics (create PO, helps in the customer LCs & amendments, coordinate with indenting agents & peer colleagues locally and regionally, helps timely delivery of products and solutions, helps demand forecast in IBP and etc.)
- Ensure timely availability of shipping documents as per customer request, investigate and resolve logistic complaints (within competencies) and suggest improvements to increase logistic performance, in terms of quality and quantity.
- Helps in organizing customer events and expositions, reserve meeting and conference facilities and catering, provide information on reservations and handle basic admin functions, incidents and complaints about specific facilities
- Support for Customer Portal onboarding & adoption
- Arrange product or solution samples to facilitate local trials and maintain stock of marketing and promotional materials as per market needs
- Report unsafe situation, customer complaints, report incident via applicable forms
- Helps in business updates, share market information, keeping customer data to support Bangladesh business unit
- All activities related to third party warehouse - supervising the third party warehouse team like proper stocking, following FIFO method timely dispatch, stock count as and when required etc.
- Participate to SHE audits according to the annual planning and being the SHE spoc for the BD rep office.
- Execute the job within the applicable QESH structure and system, provide proposals for further enhancing the QESH structure and system and contribute to ensure a safe and healthy working place for employees.
- Develop, implement and manage a cost effective and efficient organization of the account, with clear stakeholder maps and governance structure, including working processes, and systems.
- Required level of educational & experiences- Minimum qualification is Graduate degree, preferable Postgraduate/ MBA.
- At least 4-5 year of experiences in relevant fields
- Clear understanding and hands on experience of commercial, banking, imports/export business (LCs, amendments, shipping process & documentation) and warehousing activities.
- Working with foreign or multinational company would be an additional advantage but not mandatory.

Royal DSM is an equal employment opportunity and
affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, status as a qualified individual with a disability, or any other characteristic protected by law.

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