Application Support- Mumbai

3 weeks ago

Mumbai, India WNS India Full time

Company Description
**WNS (Holdings) Limited (NYSE: WNS)** is a global Business Process Management (BPM) leader. WNS offers business value to 400+global clients by combining operational excellence with deep domain expertise in key industry verticals, including Banking and Financial Services, Consulting and Professional Services, Healthcare, Insurance, Manufacturing, Retail and Consumer Packaged Goods, Shipping and Logistics, Telecommunications, Travel and Utilities.

WNS China - Established in 2012, has been delivering the full spectrum of BPM services with focus on Mandarin, Cantonese, Thai, Japanese, Korean, Indonesian (Bahasa) language capabilities
Provides industry-specific services to China, Hong Kong, Singapore, Korea, Japan, Taiwan, Thailand, and Indonesia

Why Join Us?

At WNS, our mission is to enable clients to outperform with our passion for service and innovation. At the heart of each client engagement is our pursuit to understand our client’s business, and create impactful solutions that can drive agility and excellence into their business processes. Our promise of outperformance stems from our deep domain expertise, partnership approach and a global delivery network.

Our mission as an organization is guided by our CIRCLE of values: Client First, Integrity, Respect, Collaboration, Learning, Excellence.

**Job Description**:

- Provides L1 IT onsite support for business location
- Process required IT report and other required information, when needed
- Trace and solve for any report issue.
- Cooperate with vendors and to respond for any IT daily operation
- Ensure the compliance for any IT security policy/requirement.
- Successfully handle those non-routine issues, escalates to management on a timely manner
- Requires mínimal supervision to manage daily activities and is able to meet published deadlines for activities
- Ensures all work is performed in accordance with targets and adheres to SLA
- Accurate, efficient and organized within daily responsibilities
- Adaptable to learn new processes, concepts, and skills
- Complies with all client published policies and procedures and any legal and regulatory requirements that the company is obliged to adhere to

**Qualifications**:

- Graduate in any stream, B.E/B.Tech, etc.
- 2- 3 years’ of IT work experience
- Good understanding/practice of MS OS, Office, outlook mail, VMware, Citrix etc.
- IT basic knowledge on network, IP telephony, server, desktop, printer etc. especially for desktop/laptop trouble shooting
- Written and spoken ability to communicate in English
- Communication ability in Chinese is delight

Additional Information

Working Conditions
- Fixed working model in support business area
- Overtime and may be required
- Client holidays are observed instead of local holidays
- BPM or any related business area

Others
- Previous service desk experiences must be.
- Must be a good team player
- Responsibility and accuracy in the completion of received tasks
- Ability to solve urgent matters and work under pressure
- Flexibility, especially in the period of business month/quarter/year-end closing
- Strong problem solving skill and issue terminator capability
- CCNA, ITIL is a plus

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