Executive- Application Support
2 weeks ago
**Key Responsibilities**
- Identify, design, develop, and implement new functionality as defined by internal and external user demands.
- Assist in the creation of system design and technical specifications for software.
- Document system and data flow diagrams to support the design of software.
- Create Use Cases, User requirements, Standard Operating Procedures or other required documentation based on business requirements.
- Communicate software limitations and functionality to non-technical users.
- Coordinate with TOS Application team in Antwerp/Singapore on standard TOS administration duties including reference data maintenance, patch testing and install.
- Prioritize reported incident/issues to accurately identify, escalate, and respond to urgent or critical matters in support of terminal operations.
- Identify root causes of outages and issues and prepare plans for permanent changes to eliminate/reduce chronic issues or establish SOPs for resolution.
- Manage all TOS cases and IT service requests including escalations for critical issues and support.
- Document implementation & deployment plans for TOS systems.
- Effectively communicate and align end users on requirements, risks, timeline and delivery.
- Engage with Users to ensure that the requirements are clearly understood, their feedback is captured and there are regular and timely follow-ups.
- Work closely with end users to define, prioritize, and document business and operational requirements.
- Define interface requirements to integrate TOS solutions with existing systems.
- Help end user throughout solution design, development, and test phases to ensure delivered solution meets end user objectives
**Skills and Qualifications**
- Bachelors or Master’s degree in IT or Computer Science
- 3+ years of proven experience in an analytics and systems development capacity
- High proficiency with SQL language and database management
- Proven analytical abilities
- Practical experience generating process documentation and reports
- Strong analytical and modelling skills to gather and present ideas backed with data.
- Excellent communication, presentation and team building skills
**Preferred Qualifications**
- Proven capabilities in project and user-testing management
- Minimum 3 years’ hands on experience in Terminal Operating System
- Proven development of innovative and impactful systems solutions
- Highly proficient technical writing capabilities
- Role:_IT Support - Other
- Salary:_ Not Disclosed by Recruiter
- Industry:_Ports & Shipping
- Department:_IT & Information Security
- Role Category:_IT Support
- Employment Type:_Full Time, Permanent
- Key Skills
- App SupportSoftware Implementationcommunication skills
- Skills highlighted with ‘‘ are preferred keyskills
Education
- UG:_Any Graduate
**Company Profile**:
PSA India
**PSA India**
PSA International been alongside India for more than 25 years. PSA is an early participant of Indias privatisation program in the container terminal sector with the first investment in Tuticorin Container Terminal in 1998, followed by subsequent investments in container terminals in Chennai (2007), Kolkata (2014) and Navi Mumbai (2014).
In 2021, PSA extended its range of service offerings with investment into Ameya Logistics (Mumbai) and Honeycomb Logistics ( Mundra ) CFS.
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