Customer Support Representative/executive
2 months ago
**Job Title**: Customer Support Representative/Executive
**Location**: [Insert Location]
**Experience Required**: Minimum 2 years
**Reports to**: Customer Support Manager
**Job Summary**:
**Key Responsibilities**:
- **Customer & Vendor Query Handling**:
- Provide accurate information regarding products/services, resolving complaints and issues efficiently.
- Escalate unresolved queries to the appropriate departments for further action.
- **Relationship Management**:
- Maintain a positive and professional rapport with customers and vendors.
- Regularly follow up to ensure issues are fully resolved and maintain a high level of customer satisfaction.
- Develop a deep understanding of customer/vendor needs to foster long-term relationships.
- **Issue Resolution**:
- Investigate and resolve customer/vendor complaints and issues within set timelines.
- Document and track issues using internal systems, ensuring a clear record of communication and resolution steps.
- **Collaboration with Internal Teams**:
- Coordinate with relevant internal teams such as Sales, Technical Support, and Logistics to ensure seamless service delivery.
- Communicate any process improvements or customer feedback to enhance service quality.
- **Reporting & Documentation**:
- Prepare regular reports on customer/vendor interactions, including issue resolutions, feedback, and areas for improvement.
- Maintain accurate records of customer/vendor communication and interactions in the company CRM system.
- **Continuous Learning**:
- Stay updated on company products, services, and processes to effectively address customer/vendor concerns.
- Participate in training and development opportunities to improve customer support skills.
**Key Skills & Qualifications**:
- Minimum 2 years of experience in a customer support or customer-facing role.
- **Excellent communication skills** (both verbal and written).
- Ability to manage multiple customer/vendor interactions simultaneously and resolve issues in a timely manner.
- Strong interpersonal skills and ability to build and maintain relationships with customers and vendors.
- Problem-solving skills with a proactive approach to addressing challenges.
- High attention to detail and ability to work under pressure.
**Benefits**:
- Competitive salary
- Performance-based bonuses
- Opportunities for career growth and development
**Job Types**: Full-time, Permanent
**Benefits**:
- Health insurance
- Provident Fund
**Education**:
- Higher Secondary(12th Pass) (preferred)
**Experience**:
- total work: 1 year (required)
- Customer service: 1 year (required)
**Language**:
- English (required)
Work Location: In person
**Speak with the employer**
+91 9136055845
-
Customer Support Representative
5 months ago
Mulund West, Mumbai, Maharashtra, India Enrolsy Full time**Customer Support Executive Job Description** We are looking for a qualified Customer Support Executive to manage a team of representatives who will offer excellent customer service and after-sales support. You will create policies and procedures and oversee the customer service provided by the team. To be successful as a customer support executive, you...
-
Customer Support Representative
6 months ago
Mumbai, Maharashtra, India Scymes Services Pvt. ltd Full timeManaging a team of representatives offering customer support. - Overseeing the customer service process. - Resolving customer complaints brought to your attention. - Creating policies and procedures. - Planning the training and standardization of service delivery. - Selecting and hiring new staff. - Monitoring the work of individual representatives and of...
-
Customer Service Executive
6 months ago
Mumbai, India Executive Hunters Full time**(1)Customer Service Executive** - Salary budget - Rs 25,000-30,000 per month - Location - Khar, Mumbai - Working days - 6 - Work from office - yes - Work from home - Saturday. **Customer Service Responsibilities list**: Manage incoming phone calls/ Whats app queries from various customers. Generate sales leads Identify and assess customers’ needs to...
-
Customer Support Executive
6 months ago
Andheri, Mumbai, Maharashtra, India one portfolio advisory pvt ltd Full timeWe are looking for a qualified Customer Support Executive to manage a team of representatives who will offer excellent customer service and after-sales support. You will create policies and procedures and oversee the customer service provided by the team. The Customer Support Executive will be responsible for the selection of staff in the hiring process and...
-
Customer Support Representative
5 months ago
Mumbai, Maharashtra, India Boston Business Solution Private Limited Full timeHiring!! **Job Designation**: Customer Support Representative **Qualifications**: 1. Bachelor's degree or equivalent practical experience. **2. Excellent English communication with 0 grammatical errors** 3. 0-3 months previous experience in customer support or a related field preferred. 4. Excellent communication skills, both verbal and written**.** 5....
-
Customer Support Representative
3 months ago
Mumbai, Maharashtra, India Fresh Prints Full time**Looking for a Customer Support Representative for Leaflink - a US-based unified B2B platform**: **One of our clients,** **LeafLink** is looking for a Customer Support Representative.** **About Frontier** At Frontier, we help companies grow full-time, cross-functional teams abroad. We hire the smartest people, and we place them in the best companies. In...
-
Customer Support Executive
5 months ago
Mulund West, Mumbai, Maharashtra, India Enrolsy Full time**Customer Support Executive Job Description** We are looking for a qualified Customer Support Executive to manage a team of representatives who will offer excellent customer service and after-sales support. You will create policies and procedures and oversee the customer service provided by the team. To be successful as a customer support executive, you...
-
Customer Support Representative
3 months ago
Mumbai, Maharashtra, India HR POWER PAK Full time**Job Title**: Customer Support Representative **Reports to**: Customer Support Manager / Team Leader Note: It is a night shift job Location: Kandivali **Job Summary**: **Key Responsibilities**:1. Respond to Customer Inquiries**: - Provide accurate information about products, services, policies, and procedures. - Assist customers with product usage,...
-
Customer Support Representative
3 weeks ago
Marol, Mumbai, Maharashtra, India Carnot Technologies Pvt Ltd Full timeWe’re hiring a **Customer Service Representative** fluent in **Hindi & Punjabi** for our Recharge Support team. **Location: - **Andheri (Marol), Mumbai **Responsibilities: - ** - Provide information on recharge plans, troubleshoot issues, and ensure customer satisfaction. - Document interactions and stay updated on services. **Qualifications: - ** -...
-
Customer Support Representative
4 weeks ago
Mumbai, Maharashtra, India Haptik Full timeJob Title: Customer Support RepresentativeWe are looking for a skilled and dynamic customer support representative to join our team at Haptik. As a customer support representative, you will be responsible for providing exceptional support to our customers, resolving their queries, and ensuring their satisfaction with our platform.Key Responsibilities:Respond...
-
Customer Support Executive
2 months ago
Andheri, Mumbai, Maharashtra, India Agent Ai Technologies Pvt ltd Full timeCustomer support Executive Responsibilities: - Managing a team of representatives offering customer support. - Overseeing the customer service process. - Resolving customer complaints brought to your attention. - Creating policies and procedures. - Planning the training and standardization of service delivery. - Selecting and hiring new staff. - Monitoring...
-
Customer Support Representative
6 months ago
Mumbai, India scymes services pvt limited Full timeManaging a team of representatives offering customer support. - Overseeing the customer service process. - Resolving customer complaints brought to your attention. - Creating policies and procedures. - Planning the training and standardization of service delivery. - Selecting and hiring new staff. - Monitoring the work of individual representatives and of...
-
Customer Support Representative
5 months ago
Marol Naka, Mumbai, Maharashtra, India Carnot Technologies Pvt Ltd Full time**We are currently seeking a dynamic and customer-focused individual to join our team as a Customer Service Representative for Recharge Support, with proficiency in Hindi & Marathi for Andheri (Marol) Location.** As a Customer Service Representative in the Recharge Support team, you will be responsible for assisting customers with their recharge inquiries,...
-
Customer Support Representative
3 weeks ago
Mumbai, Maharashtra, India CapTalent HR Full timeJob Title: Customer Support RepresentativeAbout the Role:CapTalent HR is seeking a highly skilled Customer Support Representative to join our team. As a Customer Support Representative, you will be responsible for providing exceptional customer service to our clients through voice calls. You will be required to have excellent communication skills in English,...
-
Customer Support Associate
2 months ago
Mumbai, Maharashtra, India Mentorsity Full time**Product knowledge**:Representatives should be familiar with the company's products and services to provide accurate information and exceptional customer experiences. - **Communication Customers**: rely on communication to resolve issues and get help, so it's important to be a good communicator. - **Problem solving**:Representatives should be able to...
-
Customer Service Support Representative
6 months ago
Mumbai, Maharashtra, India Newtec Pro Mfg Pvt Ltd Full time**Job Title**: Customer Service Support Representative **Objectives**: - The Customer Service Support Representative acts as the primary interface between the customers and internal factory team members, reporting directly to the managing director. - This role plays a crucial part in ensuring customer satisfaction by effectively addressing inquiries,...
-
Customer Support Representative
6 months ago
Navi Mumbai, Maharashtra, India True Hire Consulting Full time**Designation**: Customer Support Representative **Location**: Ghansoli. **Industry**: BPO - Voice Process **Employment Time**: Full time **Shifts: Day Shifts Only** **Weekly Off: 2 days (Saturday & Sumday)** **Working Days: 5 days** **Education**:HSC / Any Graduates. Experience: - 6 months Experience in Customer Service Mandatory Excellent Communication...
-
Customer Care Representative
6 months ago
Mulund West, Mumbai, Maharashtra, India Enrolsy Full time**Customer Support Executive Job Description** We are looking for a qualified Customer Support Executive to manage a team of representatives who will offer excellent customer service and after-sales support. You will create policies and procedures and oversee the customer service provided by the team. To be successful as a customer support executive, you...
-
Customer Support Representative
4 weeks ago
Mumbai, Maharashtra, India CapTalent HR Full timeJob Title: Customer Support RepresentativeJob Summary: We are seeking a highly skilled Customer Support Representative to join our team at CapTalent HR. As a Customer Support Representative, you will be responsible for providing exceptional customer service to our clients through voice processes.Responsibilities:Provide excellent communication skills in...
-
Customer Support Representative
1 month ago
Mumbai, Maharashtra, India Jio Haptik Technologies Full timeJob SummaryWe are seeking a highly skilled and motivated Customer Support Representative to join our team at Jio Haptik Technologies. As a Customer Support Representative, you will be responsible for providing exceptional customer service and support to our clients.Key ResponsibilitiesRespond to customer inquiries in a timely and accurate mannerIdentify...